Services Coordinator

Description

Job Summary: We are seeking a proactive Services Coordinator with strong organizational and leadership skills to comprehensively manage services and ensure customer satisfaction. Key Highlights: 1. Stable project within an established and growing company 2. Opportunity for professional development and key responsibilities 3. Professional, collaborative, and trusting work environment We seek a proactive professional with strong organizational and leadership capabilities to assume the role of Services Coordinator. The selected candidate will be responsible for the comprehensive management of delivered services, ensuring maximum customer satisfaction and optimal team organization. Main Responsibilities: * Management and Organization: Planning, coordination, and monitoring of home care services, ensuring appropriate coverage of each client's needs. * Customer Service: Direct liaison with families and users to assess their needs, monitor service delivery, and effectively and empathetically resolve any incidents. * Personnel Management: Coordination of caregivers and domestic service staff, including service assignment, schedule control, and ongoing support. * Quality Supervision: Ensuring all services are delivered according to the quality, professionalism, and trust standards that characterize MSoluciona. * Support to Management: Close collaboration with senior management in implementing operational strategies and continuously improving internal processes. Profile Requirements To be suitable for this position, the ideal candidate must meet the following requirements: * Academic Qualification: University degree in Business Administration and Management (ADE), Business Sciences, or related field. * Professional Experience: Demonstrable experience in corporate management, preferably in coordination, operations, or managerial roles. Prior experience in the socio-health or services sector is valued positively but is not strictly mandatory. * Leadership Skills: Ability to manage teams, motivate staff, and constructively resolve conflicts. * Customer Orientation: Excellent communication skills, empathy, and interpersonal abilities—essential when interacting with families in situations of need. * Organizational Competencies: High-level planning, analytical ability, and problem-solving skills. * **What We Offer?** * Stable Project: Joining an established, continuously growing company with a strong human-oriented ethos. * Professional Development: Opportunity to take on key responsibilities within the organization and work closely with senior management. * Salary Conditions: Remuneration to be agreed upon, commensurate with the candidate’s experience, qualifications, and value added. * Work Environment: A professional, collaborative, and mutually trusting workplace. * How to Apply? If you match this profile and wish to join a socially impactful business project, please send your updated CV along with a cover letter detailing your corporate management experience to the email address: \[Insert Contact Email Address], indicating in the subject line: "Application for Services Coordinator \- MSoluciona". At MSoluciona, we guarantee confidentiality in handling all received applications. Salary: €1,500.00\-€1,800.00 per month Work Location: On-site employment