Reception Manager

Description

Job Summary: We are looking for a dynamic and experienced Reception Manager to manage, train and supervise the reception team, ensuring the highest quality of service and guest satisfaction. Key Points: 1. Manages, trains and mentors the reception team. 2. Ensures the highest quality service and guest satisfaction. 3. Leads by example and handles hotel emergencies. Company Description Why work for AGP Hotels? We are a franchised group with hotels in Spain and France, in continuous expansion. We welcome you just as you are and you can find a job with a brand that matches your personality. We support your growth and daily learning, ensuring your work gives purpose to your life, so that during your journey with us, you can continue exploring the limitless possibilities of AGP. By joining AGP, every chapter of its story is yours to write—and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! \#SMILYTEAM Job Description We are seeking a dynamic and experienced Reception Manager to join our team at the Ibis Styles Madrid Airport Valdebebas hotel in Madrid. Main Responsibilities * Manage, train and mentor the hotel’s reception team. * Ensure all information is properly communicated to team members. * Administer and supervise all staff tasks to guarantee delivery of the highest quality service and compliance with departmental standards. * Review, analyze and suggest improvements to workflow and reception standards. * Guarantee control over room revenue, discounts and refunds. * Communicate proactively and dynamically with management on a daily basis. * Ensure satisfaction of all guests. * Sign off on shift handovers and supervise shift procedures. * Coordinate and communicate with other hotel departments as needed regarding general administration and operational issues. * Provide constant administrative presence, assisting efficiently and tactfully with guest needs and complaints. * Ensure frontline staff apply marketing techniques and maximize sales. * Verify billing instructions, monitor guest credit and act promptly upon any discrepancies. * Ensure compliance with hotel security policies and procedures. Handle and manage hotel emergencies. Requirements * Proven experience in the hospitality industry in a similar role. * Strong customer orientation, commitment and high emotional intelligence. * Solid management skills to align the team around common goals, with focus on quality and financial targets. * Fluency in Spanish and English; additional languages are considered a plus. * Excellent problem-solving and conflict-resolution abilities. * Adaptability and ability to thrive in a dynamic, fast-paced environment. * Strong interpersonal, problem-solving and leadership-by-example capabilities. * Knowledge of Opera Cloud. Additional Information 260-room franchised hotel inspired by Alice in Wonderland, featuring a swimming pool and rooftop.