Job Summary: We are seeking an after-sales professional for MAN Truck & Bus in Barcelona, focused on promoting, selling, and providing personalized advice on products and services. Key Highlights: 1. Dynamic work in a highly digitized environment. 2. Strong training offerings in new technologies. 3. Company vehicle. **Description:** ---------------- At MAN Truck \& Bus, we are looking to hire an experienced and committed professional for our after-sales structure in the province of Barcelona. We seek a customer-oriented individual who ensures professional and personalized service. Key responsibilities include: Promotion and sale of after-sales products and services: * Participate in the development of after-sales products and services. * Make available to customers—ensuring their availability—catalogs/brochures of after-sales products and services (original spare parts and accessories, service contracts, etc.). * Inform current and potential customers about the range of original accessories and their benefits, emphasizing safety, comfort, and warranties offered by the brand compared to competitors. * Conduct methodical and systematic follow-up with customers via direct visits, telephone, or written correspondence to assess their satisfaction with the product and service provided. * Actively sell products and services to customers. * Register new customers in the database and coordinate invoicing. Customer service: * Provide personalized advice to customers on the range of original accessories and their benefits, under the supervision of the Spare Parts Manager. * Gather information from the spare parts department regarding the availability of parts and accessories. * Provide technical advice to customers on specific issues. * Respond to customer incidents or complaints in coordination with relevant parties. What we offer: * Highly dynamic work in a highly digitized environment. * Company vehicle. * Comprehensive training opportunities (e.g., in new technologies). We look forward to your application! **Requirements:** --------------- * Minimum 2 years of experience in a similar role (within the commercial vehicle sector). * Basic knowledge of computer tools: Excel, Word, etc. (experience with SAP is highly valued). * Demonstrable ability to analyze and resolve complex technical and commercial incidents. * Valid driver’s license type B. (Type C and/or D is advantageous.) * Ability to adapt easily to a rapidly changing and evolving environment. * Service-oriented mindset. * A vocational training qualification (FP) or university degree is highly desirable.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
