Customer Success Manager - DACH

Description

Summary: Aurora Live is seeking a dedicated Customer Success Manager who will serve as the primary point of contact to nurture close customer relationships and ensure maximum value from our services. Highlights: 1. Primary point of contact for valued customers and nurturing close relationships 2. Sales-oriented role acting as an extension of the Sales team 3. Building and maintaining strong, long-term customer relationships **Customer Success Manager (m/f/d) at Aurora Live** Aurora Live, a dynamically growing B2B company, is seeking a dedicated Customer Success Manager to further drive our growth. We connect decision-makers and solution providers worldwide through exclusive, high-quality events and support our customers in achieving maximum return on investment with our lead-generation services. ### **Your Role:** In this central position, you will be the primary point of contact for our valued customers, nurture close relationships, and ensure they derive maximum value from our services. You will coach and motivate solution providers to generate valuable leads and business relationships through 1-to-1 meetings and exclusive events. This role is sales-oriented, as you will act as a direct extension of our Sales team and build long-term customer relationships to foster upsell opportunities. ### **Your Responsibilities:** * Building and maintaining strong, long-term customer relationships. * Delivering excellent customer service, proactively addressing inquiries, and resolving challenges to ensure a positive customer experience. * Supporting solution providers with knowledge and tools to optimize their participation in our exclusive events and achieve maximum lead generation. * Collaborating closely with the Sales team to identify upselling, cross-selling, and portfolio-selling opportunities to increase customer lifetime value. * Clearly communicating the added value of our services and our unique event concept to our customers. * Managing time effectively to align strategic goals with customer requirements. * Working precisely and meticulously to ensure high efficiency and accuracy in customer support. ### **Your Profile:** * Experience in a customer-facing role, ideally in Sales, Account Management, or Customer Success. * Proven success in building and maintaining long-term customer relationships. * Excellent communication and interpersonal skills with a professional and persuasive presence. * Fluent **German** and professional English proficiency. * Analytical mindset and strong problem-solving abilities. * Ability to work independently, as well as collaboratively within a team environment. ### **Our Offer:** * **Performance is rewarded**: An attractive compensation package including base salary, commission, and an additional onboarding bonus to support you in building your pipeline. * **Growth & Learning**: From day one, you’ll benefit from a four-week onboarding program and ongoing coaching through our international AL Academy. * **Career Opportunities Across Europe**: With offices in Helsinki, Amsterdam, Antwerp, Copenhagen, Berlin, Stockholm, Kuala Lumpur, and Barcelona, many paths are open to you. * **Work-Life Balance**: You can earn up to 12 additional vacation days per year and receive local benefits such as fitness or massage discounts. * **Success Together**: We celebrate achievements collectively — at international events, team trips, and office highlights. Whether skiing in Levi, running the Berlin Marathon, or enjoying a summer trip to Finland — team spirit is central to us. * **Global Community & Diversity**: With colleagues from over 50 countries, you’ll be part of an international community where every perspective matters. ### **Application Process:** * Screening video call with Recruiting * First interview with the Hiring Manager * Second interview with the Team Manager