**Join Our Team \& Make an Impact** Are you passionate about building strong client relationships and driving success? We are looking for a **Customer Success Manager** to help expand our **French market** and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long\-term growth. If you thrive in a **fast\-paced, dynamic environment** and enjoy making a meaningful impact, this role is for you. **What You’ll Do** * **Be a trusted advisor:** Build and maintain strong relationships with clients, understanding their evolving training needs. * **Lead seamless onboarding:** Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start. * **Drive engagement and success:** Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes. * **Unlock growth opportunities:** Identify upsell possibilities and expand client partnerships. * **Champion continuous improvement:** Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions. * **Share expertise and insights:** Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning. **Why You’ll Love This Role** * **Impact and Growth:** Help businesses upskill their workforce while growing your career in a thriving global company. * **Dynamic and Collaborative Culture:** Join a diverse, supportive, and knowledge\-sharing environment where your ideas matter. * **Fast\-Paced and Innovative:** Be part of a company that embraces change and is shaping the future of digital learning. **What We’re Looking For** * Fluent or bilingual in French * Intermediate English proficiency * Passionate about customer success and relationship management * Exceptional communication and analytical skills * Highly organized and adaptable to varied projects * Proactive problem\-solver with a growth mindset * Team player who values collaboration and knowledge\-sharing **Experience in Training, e\-Learning, or HR Solutions (SaaS) is a plus.** **What we offer** Our culture is unlike anywhere else. Starting day one of your \#lifeatgoFLUENT, tons of awesome perks and benefits await you, including: * Dynamic, startup\-like experience within the security of a fast\-growing, 25\-year old Swiss\-based company. * Learn from top executives and visionaries in the learning and language market. * The experience of joining an innovative organization with an international, vibrant working environment. * Full on\-boarding and fast ramp mentoring program leading candidate to success. * World\-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages! * Ability to work from any of our 20\+ offices around the world. * Exciting team\-building events. * Health Insurance. * Our timetable includes Friday afternoons early off and a reduced summer schedule. Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us\-en/careers/ **\#LI\-Onsite**