Are you a leader, proactive, and passionate about technology? Join our team in Barcelona as a Real-Time Platform Supervisor! **What will you do?** * Manage call center operations in real time. * Ensure adherence to schedules and service quality. * Lead and inspire the team to achieve excellence. **What are we looking for?** * Minimum of 2 years of experience leading teams. * Background in computer science. * Leadership skills, customer service abilities, and team management expertise. * Proactive attitude and human-centered approach. **What do we offer?** * **Contract**: Permanent. * **Working hours**: Monday to Friday (on-site), 3:00 PM to 11:00 PM. * **Salary**: 18,000 € - 21,000 € gross/year. * Positive work environment. * Professional growth opportunities to develop your career. **About the company** With over 20 years of experience helping people through digital solutions, the company currently provides technical support (L1 and L2), customer service, and BPO services to sectors such as banking, insurance, and telecommunications. Its human-focused approach and commitment to social inclusion make it unique. Will you join us? If you want to grow and transform the world with us, apply now! Job type: Full-time, Permanent contract Salary: 18,000.00€-21,000.00€ per year Application questions: * Tell us about your work experience as a supervisor in the call center area. How long have you held this role and what responsibilities have you had? * What level of Catalan do you speak? 1. I don't speak Catalan. 2. Intermediate. 3. Advanced. 4. Native. Education: * Doctorate (Desirable) Job location: On-site