ONLINE MANAGER

Description

Job Summary: Coordinate eCommerce order management processes—from order preparation to delivery—ensuring adherence to procedures and quality standards. Key Responsibilities: 1. Leadership and management of order-picking teams. 2. Ensuring quality and timeliness of operational processes. 3. Proposing continuous improvements for management operations. At Carrefour, we are a team of people passionate about our customers, always eager to learn and innovate. If you want to join a dynamic company in a sector with great development potential—one that offers professional and personal growth opportunities—we would be delighted to meet you. What are we looking for? Individuals with interpersonal skills, leadership abilities, adaptability to dynamic environments, and teamwork capabilities. Your mission will be to coordinate the established eCommerce processes for online order management at the hypermarket, ensuring that customer online orders follow established procedures from preparation through to goods delivery. As Online Order Preparation Manager, your responsibilities will include: * Leading and managing the order-picking team, ensuring its organization, scheduling, and training. * Ensuring operational processes are correctly executed, meeting established quality criteria and timeframes, and avoiding shortages (quantity and assortment). * Managing corrective actions to minimize product shortages (quantity and/or assortment) and optimize preparation of fresh product displays. * Ensuring transport services comply with established procedures: arrival times, delivery execution, staff presence, and customer-facing conduct. * Monitoring implementation of corrective measures to guarantee customer satisfaction. * Reporting incidents with the aim of implementing timely corrective actions. * Managing activity reporting for the eCommerce Management team. * Proposing continuous daily operational improvements aimed at enhancing management efficiency. We would love to meet you if you have: * University degree (e.g., Business Administration or Commerce-related studies). * Experience managing teams. * Prior experience as a team leader in a similar retail-sector role is highly valued. What can we offer you: Permanent contract Competitive salary (fixed + variable) 8% discount for yourself and up to six additional people at our stores Well-being programs: Carrefour Life (sports activities and events, exclusive discounts and benefits) Carrefour Flexible (flexible compensation for health insurance, childcare, transportation, etc.) Continuous training Professional development We value all applications. If you are selected to proceed, we will contact you with further details about the position and to learn more about your profile. At Carrefour, we champion an inclusive workplace where individuals—regardless of gender, sexual orientation, gender identity and/or expression, beliefs, ideologies, origin, abilities, and other factors—can fully realize their potential.