**APPLY HERE: https://form.jotform.com/262032284646052** **About Us** RollerFun Madrid is an established and rapidly expanding roller-skating school, present across multiple areas of Madrid. In a highly competitive sector, we have distinguished ourselves through the quality of our instruction, small class sizes, and close relationships with families. We are creating a **newly established position** to lead the club’s day-to-day operations. **Role Mission** To serve as the key contact person ensuring seamless daily operations: instructors, classes, families, incidents, and events. This is a role offering **real autonomy and responsibility**, ideal for someone eager to leave their mark on a growing project. **Responsibilities** * Handle calls, messages, and inquiries from families and instructors with exceptional service. * Manage and resolve daily operational incidents using independent judgment. * Coordinate the instructor team: schedules, substitutions, and class quality. * Organize and plan club events and activities. * Monitor group occupancy rates and family satisfaction. * Propose improvements and innovations to maintain our competitive edge in a highly competitive market. **Essential Requirements** * **Proven experience of 3 to 5 years** in coordination and operations within a **roller-skating sports center** (sports sector experience is mandatory). Verification will be required. * Experience managing and resolving **real-world operational issues** in a sports setting, resolved **autonomously and self-directed**. * A **solution-oriented profile**, demonstrating initiative, creativity, innovation, and sound judgment to balance risk and opportunity without exposing the club to undue risk. * **Excellent telephone communication skills** and a friendly, approachable manner when interacting with families. * Knowledge of **sector-specific regulations**: safety standards, child protection laws, and a **valid certificate of no sexual offense convictions**. * **Residence in Madrid (mandatory).** * **Personal vehicle (mandatory)** for traveling between locations and resolving incidents. * Availability to combine **remote work** (coordination tasks) with **in-person presence in Madrid** (classes and daily incident handling). **Preferred Qualifications** * Sports-related academic or federative qualification (FMP). * Experience organizing sports events. * Experience working with children and families. * Prior work experience at roller-skating clubs. **What We Offer** * A stable, newly created position with real responsibility and autonomy. * Hybrid work model: remote coordination + in-person classes and daily operations in Madrid. * A solid, growing project offering clear professional development opportunities. * Start date: August 15, including initial training provided by management. **Selection Process** We will only consider applications that **verify the required experience**. We take recruitment seriously—please do the same. Salary: €600.00–€900.00 per month Work Location: Hybrid remote work in Madrid, Madrid province (Madrid, Madrid)
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
