**Additional Information** **Job Number**25197792 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where the sea, land, and subtropical vegetation converge with architecture inspired by Moorish style. Its 462 rooms and suites—divided between the vibrant Citadel and the exclusive Retreat—offer stunning views of the Atlantic Ocean, Mount Teide, or our lush gardens. An award-winning culinary destination, the resort features world-class restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, Europe’s largest Ritz Kids program, and an exclusive beach area at Abama, we are an unparalleled sanctuary in Tenerife. **JOIN OUR TEAM!** …as a **Guest Relations Agent** for The Ritz-Carlton Abama Resort in Tenerife. **Who Are We Looking For…?** Are you passionate about creating memorable moments and delivering exceptional service—from the first greeting to the guest’s farewell? As a **Guest Relations Agent**, you will be the face and embodiment of luxury hospitality at our resort. You will accompany guests throughout their entire experience—anticipating needs, personalizing every interaction, and ensuring each stay exceeds expectations. If you enjoy building authentic connections, resolving challenges with grace, and are motivated by flawless service, we can’t wait to meet you! **Your Responsibilities Will Include…** * Welcoming, greeting, and escorting guests, ensuring smooth and memorable arrivals and departures. * Serving as the primary point of contact to address inquiries, requests, and special needs throughout the guest’s stay. * Anticipating guest preferences and expectations, delivering personalized experiences aligned with our Gold Standards. * Managing incidents with empathy, discretion, and efficiency—ensuring every situation is resolved to excellence. * Coordinating with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to ensure a seamless guest experience. * Proactively following up with VIP, repeat, and special-stay guests. * Participating in the design and execution of amenities, surprises, and personalized touches. * Ensuring all relevant guest information is accurately and promptly updated in internal systems. * Supporting Front Office operations when needed—always delivering warm, professional service. * Staying informed about resort services, activities, promotions, and local attractions to enrich each guest’s stay. **What We’re Looking For…** * Naturalness, authenticity, and excellence in communication—you make every guest feel valued and unique. * Prior experience in Front Office, Guest Relations, or high-end customer service roles is ideal. * Talent for connecting, listening, and resolving issues—even in demanding situations. * Enthusiastic teamwork and a positive, energizing presence. * Fluency in English and Spanish; German or other languages are a strong advantage. * Valid work permit for Spain. **How We Inspire You…** Being part of our team means crafting experiences guests will remember for life. Your creativity and passion will make the difference in every detail. * Competitive above-market salary and flexible compensation. * “Explore Rate” for stays at over 9,500 Marriott hotels worldwide—extendable to family, partner, and parents. * 20% discount on Food & Beverage across all our hotels, and 50% off the resort’s culinary offerings. * Up to 75% discount on flights for residents of Tenerife traveling to mainland Spain. * Corporate benefits with numerous discounts on leisure and travel. * A special birthday gift. * A complimentary guest stay at our resort after one year of service. * 13th and 14th month salaries. * Ongoing training through our corporate university. * Opportunities for development and growth within an international company. * Complimentary staff cafeteria. * Uniform and laundry service provided (department-dependent). * Team events, celebrations, and activities to share and celebrate achievements. * Participation in social responsibility initiatives. * Comprehensive employer-sponsored healthcare. *(Benefits subject to applicable internal policies and tax regulations.)* **Have We Sparked Your Interest?** Submit your application via MarriottCareers with your supporting documents. Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We are committed to non-discrimination on any protected basis. Across more than 100 award-winning properties, our Ladies and Gentlemen create extraordinary experiences that last long after the guest departs. At The Ritz-Carlton, caring with excellence is our art—guided by our Gold Standards. Here, you’ll take pride in your work, grow professionally, and join a team united by a shared mission: delivering genuine luxury. With more than 100 award-winning hotels worldwide, The Ritz-Carlton’s Ladies and Gentlemen craft such exceptional experiences that guests remember them long after they’ve left. We seek the world’s finest hospitality professionals to help us create lasting memories—because we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service—and we take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz-Carlton’s “Gold Standards” are upheld daily—with warmth and attention. The Gold Standards form the foundation of The Ritz-Carlton, guiding us to make each day better than the last. Built upon this foundation—and our belief that culture drives success—The Ritz-Carlton has earned its reputation as the world’s leading luxury hotel brand. As part of the team, you’ll learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. And we promise you’ll have the opportunity to take pride in your work and your team. By joining The Ritz-Carlton, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.