Account Manager

Description

Job Summary: We are seeking an Account Manager to manage a B2B customer portfolio and coordinate associated tasks, ensuring smooth communication and strong relationships. Key Highlights: 1. B2B Customer Portfolio Management 2. Building Strong Client Relationships 3. Possibility of Remote Work ACCOUNT MANAGER * IPP Pooling * C. de Antonio López, 249, Usera, Madrid * Permanent Employee We aim to strengthen our commercial team and are looking to hire an Account Manager for our Madrid offices. This is a key position with responsibility for managing a B2B customer portfolio and coordinating related tasks. The selected candidate will serve as the primary point of contact for assigned clients, ensuring seamless communication and building solid, long-term relationships, with the objective of delivering excellent service. Who you are **Education:** University degree or Higher Vocational Training (FP Superior) oriented toward Logistics and/or Commercial Management. **Experience:** Minimum 3 years in commercial and customer service roles within B2B environments in the FMCG sector. * Experience in multinational environments. * Experience in report preparation and KPI tracking. **Requirements** * Willingness to travel * Teamwork orientation. * Problem-solving ability. * Organization and prioritization skills. * Attention to detail and ability to work under pressure. * Commercial and negotiation skills. * Influencing and communication skills. * Technical knowledge: Proficiency in Microsoft Office (especially Excel), Outlook, Word, PowerPoint, ERP, and CRM systems. * Personal competencies: Flexibility, proactivity, perseverance, empathy, and a positive attitude. * English: Intermediate\-Advanced level What we Offer * **Contract:** Permanent * **Remote Work:** Possibility to work from home on Mondays and Fridays Your Impact **Main Responsibilities*** Customer Experience * Act as the first point of contact for client inquiries. * Build strong relationships with the customer portfolio and foster collaborative work. * Identify contractual deviations and take necessary measures to ensure proper alignment and follow-up. * Conduct periodic visits and meetings with clients for account reviews, service monitoring, and identification of growth and improvement opportunities. 2\. Contract Management* Set up and implement contracts for new clients. * Proactively adjust and update data as needed to prevent service disruptions. * Annually review portfolio contracts and manage price updates. * Negotiate commercial terms with assigned clients. 3\. Data Management* Accurately collect, process, and analyze customer account data to ensure proper management. * Report KPIs to clients monthly, identifying deviations or relevant changes according to contract terms. 4\. Billing and Collections* Ensure required data is available within agreed deadlines to guarantee timely invoicing. * Support the finance team in debt monitoring and perform necessary actions to ensure timely invoice payments. Do you have questions and wish to contact our HR team directly? Feel free to reach out! * Contact