N2 Mobile Access Support

Description

Job Summary: We are seeking a Mobile Access Technician for the Telecommunications sector, responsible for handling N1 escalations in the mobile network, resolving service provisioning issues, and assigning tickets. Key Highlights: 1. N1 escalation handling in the operator's mobile access network 2. Resolution of service provisioning issues 3. Professional growth and development opportunities at Capgemini Engineering Madrid N2 Mobile Access Support Job Description Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world’s most innovative companies unlock their potential and contribute to a better future. Join our team and advance your career at a company offering growth opportunities—where you can make a difference and no two days are ever the same! We are looking for a Mobile Access Technician for a Telecommunications sector project. Main Responsibilities: * Handling N1 escalations in the operator's mobile access network, composed of base station equipment for 2G, 3G, LTE..., and various vendors in outdoor plant. * Assigning incident tickets requiring escalation to other technical departments. * Technical-level resolution of service provisioning issues. * 8x5 support coverage. Required Qualifications: * Experience with access equipment * Access architecture * Networking * Access equipment configuration * Access equipment configuration (network creation and user provisioning) * Network protocols * Desirable experience with tools: iGRI, Hermes, Atlas, Devo, Infovista, HDM, Magia. . Job Description \- Grade Specific We value all applications. We offer an extensive training portfolio—including in-person and online courses, certifications, etc. Even if you don’t meet 100% of the listed qualifications, we’d love to meet you! Candidates holding a disability certificate will be positively considered, in line with our inclusion and diversity policy. Our commitment to inclusion and equal opportunity is reflected in our Equality Plan and Code of Ethics, which guarantee professional development for employees and equal opportunity in recruitment within a discrimination-free environment—regardless of ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance. What Will You Enjoy Working Here? We offer a comprehensive portfolio of Development and Work-Life Balance initiatives, including but not limited to: Onboarding support through our Buddy Program. 24 vacation days + 2 personal days + December 24 and 31 + option to purchase up to 7 additional vacation days per year. Continuous learning: access to MyLearning, Capgemini University, Digital Campuses, and Professional Communities. Platforms available include Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German...), and more! FlexAbroad: possibility to work remotely from another country for up to 45 days. Why Capgemini? Capgemini is a global leader in transforming and managing clients’ businesses by harnessing the full power of technology. We are a responsible and diverse company, an international leader in IT and Engineering services, with over 360,000 professionals across 50+ countries. Rewrite your future. Join our team! www.capgemini.com/es-es #LI-PE1 Ref. code 400485-es_ES Posted on 26 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Madrid Business unit Engineering and R&D Services Brand Capgemini Engineering Professional communities Products & Systems Engineering