Key Account Manager

Description

**Lemonway is a licensed payment institution, at the heart of the new European economy.** We secure payments for crowdfunding platforms, collaborative economy platforms, marketplaces, and e\-merchants, with a strong commitment against fraud and to the protection of funds. Regulated by the ACPR and holding a European passport in 29 countries, Lemonway is headquartered in Paris and Hamburg and brings together 150 multicultural and dedicated *Lemonheroes*. More than 400 marketplaces trust us. We manage 1\.4 million user wallets and have raised €50M from Breega, SpeedInvest, and Toscafund. Profitable for four years and growing at \+25% in 2025, Lemonway aims to remain among the leaders in European payments through healthy and sustainable growth. #### **The Position** As a member of the Key Account Management team, your responsibilities will include the following: * Top 50 Client Portfolio Management : Manage, retain, and grow key accounts based in France and Europe. Your first objective is to make our customers happy and loyal. * Business Development : Identify upselland cross\-sell opportunities with existing clients. Helping our customers think out of the box to maximize their sales operations and therefore boost the strength of Lemonway’s value proposition. * Client Relations: Serve as the primary point of contact for strategic clients, coordinate with other teams, ensure your customer portfolio overall satisfaction and quickly resolve any issues that arise in short delays. * Analysis and Reporting: Monitor key performance indicators (KPIs), prepare regular reports, and suggest areas for improvement. Update information and forecasts in Salesforce. * Internal Collaboration: Work closely with the product, support, and compliance teams to deliver the best possible customer experience. #### **Your experience** * You have \< 5 years of experience as Account Manager, Key Account Manager, or Account Executive, and at least 2 years of experience in the payments industry. * You have previously worked with large B2B clients, ideally in an international context. #### **Your skills** * You have excellent negotiation, project management, and communication skills. * Customer\- and solution\-oriented, you are eager to constantly learn and improve our solution in collaboration with other internal teams. * You are fluent in English and alternatively in Spanish or in Italian. French is not mandatory but will bring your application to the front line. * Hard\-work is part of your DNA. *Lemonway is committed to promoting diversity, in particular by fostering gender balance and the employment of people with disabilities.*