Operations Coordinator - Illescas Area

Description

**Job Mission**: Coordinate and support operational management safely and efficiently, working within clear guidelines to help achieve defined results for the site and customers. **Key Responsibilities** * Lead and coordinate the assigned team, ensuring proper performance while maintaining required standards in safety, motivation, and commitment. * Coordinate day-to-day performance, including achievement of KPIs agreed with customers as well as internal KPIs (e.g., safety, operations, etc.). * Participate in hiring, evaluation, disciplinary actions / dismissals, and provide necessary recommendations to ensure correct operational performance. * Coach team members to improve performance. * Provide operational performance results information to the team. * Execute and coordinate compliance with processes up to date, work instructions, standardized procedures, and related forms to achieve intended results. * Support customers, internal audits, and regulatory operational audits as required, and assist in implementing agreed action plans. * Support the team in following safety standards and help reduce or eliminate operational risks. * Conduct basic on-site investigations of workplace incidents and promptly report non-compliance issues regarding safety regulations and procedures. **Required Profile**: * Availability to work rotating shifts 24/7\. * Minimum three years’ experience as an Operations Coordinator leading teams in logistics, industrial, or multinational company environments. * University degree, Higher Vocational Training qualification, or equivalent education is desirable. * Planning, organizational, prioritization, and decision-making skills in dynamic environments. * Ability to build trust and maintain close relationships with teams. * Consistent presence on the operational floor, acting as an accessible point of reference for team members. * Active listening and sensitivity to identify needs, concerns, and opportunities for improvement. * Ability to foster an inclusive, respectful, and collaborative work environment. * Ability to drive team engagement and a sense of belonging. * Experience implementing and monitoring engagement, recognition, and workplace climate initiatives. * Ability to communicate purpose and connect operational objectives with each individual’s contribution. * Ability to manage pressure situations while maintaining focus on people and results. * Skill in constructively managing incidents, conflicts, and organizational changes. * Intermediate/advanced English level (B2\). Desirable. We are committed to equal opportunities *and reject any form of discrimination. DHL Group’s personnel selection criteria are based on qualifications, performance, skills, and experience*