Call Center Agent

Description

Job Summary: Handle information requests from guests and suppliers of Sandos Hoteles Spain and Mexico, managing customer service via telephone, email, Live Chat, and the Loyalty Club. Key Highlights: 1. Customer service via telephone, email, and Live Chat 2. Ongoing communication with marketing and reservations 3. Continuous teamwork **Role Vision:** As a Call Center Agent, you will be responsible for handling information requests from guests and suppliers interested in Sandos Hoteles Spain and Mexico. You will perform customer service functions via telephone, email, and Live Chat, as well as support the Loyalty Club. You will maintain ongoing communication with the marketing and reservations departments, working collaboratively as part of a continuous team effort. Requirements **Essential:** Degree in Tourism or equivalent vocational training (FP) **Desirable:** Specialized training in customer service. **Experience:** **Desirable:** Proven experience of at least 1 year in a similar role within the service sector, performing customer service or reservation tasks. **Desirable:** Experience in property openings and knowledge of independent property management. **Skills:** Fluent Spanish and English (advanced level) required. Results-oriented mindset and ability to overcome obstacles. Logical thinking. Excellent interpersonal and communication skills. Empathy and assertiveness. Attention to detail. Teamwork. Outstanding internal customer service and confidentiality in every interaction. Conflict resolution ability and capacity to build trust. Consistently positive attitude. Proficiency in using computer tools. Intermediate-to-advanced MS Excel skills. **We Offer:** Permanent contract. Full-time schedule with rotating shifts. Salary according to the Contact Center collective agreement, plus performance-based compensation.