Job Summary: We are seeking a senior leader to direct and optimize Technical Service operations, managing a large team while ensuring operational excellence and customer satisfaction. Key Highlights: 1. Strategic project with direct impact on customer experience. 2. Leadership position with high autonomy and operational transformation. 3. Management of an established team of over 100 professionals. ##### **Our client:** A leading company in the cash logistics and end-to-end cash cycle solutions sector. ##### **Job description:** The selected candidate will assume full responsibility for a team of over 100 people and coordinate installation, repair, maintenance, and telephone technical support services for machines and equipment. **Job Mission** Design, lead, and optimize Technical Service operations, ensuring high quality standards, cost efficiency, and adherence to service level agreements (SLAs), aligning operational strategy with corporate objectives. **Responsibilities and duties** * Definition of Operational Strategy Develop and implement the overall Technical Service strategy. Establish action plans focused on continuous improvement and operational excellence. * Resource and Logistics Management Accurately plan and size human and material resources. Ensure proper route planning, intervention timing, and geographical coverage. * Process Optimization Analyze and redesign processes to improve efficiency, productivity, and cost control. Implement continuous improvement methodologies and operational standardization. * Leadership and Team Management Lead a multidisciplinary team of over 100 people (middle management, field technicians, and telephone support staff). Develop internal talent and foster a high-performance, results-oriented culture. * KPI Monitoring and Analysis Define, monitor, and analyze key performance indicators (SLA, TTR, First Time Fix, productivity, cost per intervention, customer satisfaction). Make data-driven decisions to enhance performance. * Project Management Lead operational transformation, digitalization, and new technology adoption projects. Coordinate restructuring and organizational improvement initiatives. * Cross-Departmental Coordination Collaborate closely with Sales, HR, Finance, and other departments to ensure strategic alignment. * Quality Assurance Ensure compliance with the company’s defined technical and quality standards. ##### **Requirements:** **Education** Advanced technical degree: Engineering, Telecommunications, or equivalent. **Experience** Senior-level experience (minimum 5–7 years) in Technical Service operations management. Proven experience managing large teams (100+ people). Required experience in technical service for cash handling machines and ATMs in B2B environments or similar equipment. **Key competencies** Strong leadership and ability to mobilize teams. High analytical capability and proficiency with data analysis tools. Results orientation and commitment to continuous improvement. Excellent communication and cross-functional coordination skills. Ability to systematically resolve complex problems. Clear customer orientation. **Other requirements** Willingness to travel. ##### **What we offer:** * A strategic project with direct impact on customer experience and business results. * A leadership position with high autonomy and real capacity for operational transformation. * Management of an established team of over 100 professionals. * Involvement in continuous improvement, digitalization, and process optimization projects. * A dynamic, results-driven, and operationally excellent environment. * Competitive compensation comprising base salary + performance-based variable pay.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
