Job Summary: We are seeking a Group Reservations Agent with 2 years of experience to manage group reservation requests, advise customers, and coordinate with internal departments at Leonardo Hotels. Key Highlights: 1. End-to-end group reservation management and personalized advisory. 2. Contract negotiation and cross-departmental coordination. 3. Opportunity for professional development within a dynamic and collaborative team. JOB DESCRIPTION Hi there! Are you a reservations expert who loves working with groups? Then this opportunity at Leonardo Hotels is perfect for you! We’re looking for a **Group Reservations Agent** with at least 2 years of experience to join our outstanding team. If you’re passionate about hospitality and have great interpersonal skills, we’d love to meet you! **What will you do on a daily basis?** You’ll be the king/queen of group reservation management—handling both corporate and leisure group bookings. Imagine being the personal advisor to clients, travel agencies, and event organizers, guiding them to find the perfect hotel solution! Your main responsibilities will include: * **End-to-end management of group reservation requests:** You’ll oversee the entire process—from receiving the call or email to final confirmation of the booking. Nothing slips through your fingers! * **Personalized advisory:** You’ll attentively listen to our customers and offer the best solution tailored to their needs—dates, room types, meals, extra services… You hold the magic wand! * **Preparation of customized quotations:** You’ll create unique, tailor-made offers that make groups eager to book with us—no question about it. * **Allotment management and control:** You’ll ensure everything runs smoothly regarding allocated rooms, monitoring key dates such as release and cancellation deadlines. Maximum organization! * **Preparation, sending, and negotiation of contracts:** You’ll serve as Leonardo Hotels’ ambassador, negotiating optimal commercial terms, payment policies, timelines, and penalties. A true negotiation pro! * **Coordination with other departments:** You’ll work hand-in-hand with Front Office, Revenue, and Accounting to ensure seamless payments, deposits, invoicing, and file closure. Teamwork is essential! * **Reservation and data monitoring and updating:** You’ll keep all information up to date in our PMS and other internal systems. Precision is your middle name! **What are we looking for in you?** * Minimum 2 years of prior experience in a similar role—proving you know exactly what you’re doing! * Passion for reservations and customer service. Your face lights up when helping others! * Excellent communication and negotiation skills. You know how to win anyone over! * Ability to work in an organized and methodical manner. Order is your lifestyle! ‍ * Proficiency in office software and hotel management systems (PMS). You’re tech-savvy! Proactivity, flexibility, and a positive attitude toward challenges. Always with a smile! * **What do we offer you?** Join Leonardo Hotels and become part of a growing company with a dynamic and collaborative work environment. You’ll have the opportunity to develop professionally and be part of a team passionate about service excellence. Come create unforgettable experiences with us! Don’t wait—apply now if you think you’re a great fit! We look forward to meeting you!