#### **Your Responsibilities** * Customer service and advisory support via telephone, email, WhatsApp, and chat. * Issuance, management, and tracking of orders placed through the website. * Management and tracking of incidents and returns, ensuring agile and effective responses. * Coordination and monitoring of shipments with logistics carriers. * Communication with logistics operators regarding delivery management, incidents, and claims. #### **Position Information** At Cristina Oria, we are seeking a person to join our Customer Support team. If you are passionate about interacting with people, possess strong organizational skills, and enjoy delivering excellent service, this opportunity is for you! #### **Your Profile** * At least 1 year of experience in customer support or a similar role. * Proficiency in e-commerce tools and CRM systems (Shopify, Gorgias). * Advanced Excel skills. * Excellent oral and written communication skills. * Strong organizational abilities and capacity to manage multiple tasks simultaneously. * Customer orientation and incident resolution capability. * Proactive, solution-oriented attitude and ability to work effectively within a team. #### **Who Are We?** Cristina is a young chef and entrepreneur who, together with her husband Álvaro Corsini, founded their company in 2009. She operates three restaurants, three gourmet and kitchenware stores in Madrid, a catering service hosting events for up to four thousand people, and an online store shipping her culinary products—as well as kitchen, tableware, and home décor accessories—across Europe. She also handles corporate gifting, producing up to 10\.000 units for a single company.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
