Growth Account Manager

Description

Papaya Global is a rapidly growing, award\-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll \& payments industry. With over $400M raised from multiple tier\-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic\-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs. **Responsibilities** * Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs. * Drive revenue growth by identifying upsell and cross\-sell opportunities within client accounts and supporting the implementation of new solutions. * Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals. * Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team. * Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges. * Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency. * Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes. Requirements: * Bachelor's degree in Business, Marketing, or a related field. * 2\+ years of experience in Account Management. * Excellent interpersonal and communication skills. * Strong analytical and problem\-solving abilities. * Knowledge of Payroll, HRIS, or Fintech industries. * Proficiency with CRM software, project management tools, and AI\-powered productivity solutions. * Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency. * Client\-focused with a passion for outstanding service. * Strong organizational and time management skills. * Collaborative team player adaptable to a fast\-paced environment. **Success in this Role** The ideal candidate combines strong relationship\-building skills with a modern AI\-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.