SYSTEMS MANAGER

Description

Position Summary: We are seeking a professional to ensure operational continuity of systems and lead technological evolution, aligning technology, processes, and care-related needs. Key Highlights: 1. Lead the technological evolution of the Foundation 2. Ensure operational continuity of systems 3. Participate in digital transformation and process improvement We seek a professional responsible for ensuring operational continuity of systems and leading the Foundation’s technological evolution, guaranteeing alignment among technology, processes, and care-related needs. The individual will assume a key role in support, functional administration of corporate applications, digital transformation, and knowledge management, facilitating continuous service improvement and collaborating with internal teams and external vendors. **Responsibilities** **1\. Corporate Application Administration** * Functional administration of JANO: user management, incident handling, enhancements, and improvements. * Management and maintenance of Visual Planning and other operational tools. * Coordination with external technology vendors and monitoring of contracts and SLAs. * Evaluation and implementation of new functionalities and modules in corporate applications. **2\. Support and Operational Continuity** * Resolution of HW/SW incidents and escalation to vendors when required. * Support for teams using Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). * Coordination with external IT support companies and tracking of interventions. * Ensuring system and service stability, availability, and security. **3\. Digital Transformation and Process Improvement** * Proposing and implementing digital improvements in care-related processes and in the People & Values area. * Automating administrative and operational processes using office productivity tools and macros. * Managing and maintaining advanced Excel macros for Payroll, Invoicing, and the Care Area. * Participation in and support for strategic technology projects, including data and reporting initiatives. **4\. Knowledge Management** * Providing basic training and guidance to teams on digital tool usage. * Developing and updating user guides, procedures, and functional technical documentation. * Reducing individual dependency on technological knowledge through dissemination and standardized protocols. **Competencies** * Teamwork and collaboration. * Communication skills and ability to interact effectively with non-technical teams. * Change management and results orientation. * Planning, organization, and strategic vision. * Commitment and proactivity. **Qualifications and Experience** * Degree and knowledge in computer science, engineering, or related fields. * Proven work experience in systems or corporate application administration. * Advanced proficiency in office productivity applications and technological tools. * Experience supporting multidisciplinary teams and managing vendor relationships. * Ability to autonomously manage a technological environment. **Preferred Qualifications** * Prior experience in social or healthcare organizations. * Knowledge and experience with JANO or other social/healthcare sector software. * Experience in data integration, analytics tools (Power BI or similar), and reporting. * Practical knowledge of GDPR compliance in systems and information security management. * Experience managing technology projects and agile methodologies. **We Offer** * Permanent contract. * Full-time schedule, Monday to Friday. * Flexible hours: Monday to Thursday approximately 8\-9 AM to 4:30\-5:30 PM, and Friday 9:00 AM to 2:00 PM\. * No remote work option. **Compensation** Compensation details will be provided during the interview.