Enterprise Services

Description

Job Summary: Develops and evolves the Enterprise Services Technician role by managing IT assets and licenses, collaborating on procurement, audits, and supplier governance. Key Highlights: 1. Manages IT assets, software and hardware inventories, and licenses. 2. Collaborates on IT procurement and audit management. 3. Engages in and participates in governance with IT suppliers. * Emilio Vargas Street 6, MADRID, ES, 28043 * INFORMATION TECHNOLOGY * 14047 * Marcos Angel Pastor * 23/01/2026 * 12/01/2026 **Job Description** -------------------------- **Join AXA as an Enterprise Services Technician** Develops and evolves the Enterprise Services Technician role by performing the following core functions: **MAIN ACTIVITIES / RESPONSIBILITIES:** * IT Asset Management: + Manages software and hardware inventories handled by our Silva (Service-Now) tool. + Controls and improves IT asset management (servers, workstations, mobile devices, databases, etc.), ensuring process compliance and tracking progress with various technical teams. + Automates and enhances IT asset management processes. * IT License Management for servers and workstations, supporting automation or simplification of license control wherever possible. * Contributes to the company’s IT procurement process, maintaining contact with procurement teams and, in some cases, external suppliers such as Orange, Microsoft, Lenovo, and HP. * Collaborates in resolving audits affecting the area and participates in the DORA project to implement all requirements applicable to our scope. * Engages in and participates in governance with internal IT suppliers (AXA GO, Cesame, etc.) to monitor service delivery and manage all processes conducted with them as suppliers. * Monitors service delivery to group entities receiving our ONE ROOF service (AXA GO, GIE, IMA). **Desirable:** * ITIL certification. * Knowledge of network, infrastructure, and database technology environments and their dependencies. **PROFILE:** *Education:* * **Academic Qualification:** Degree in Computer Engineering or Telecommunications (preferred). * **Additional Training:** Postgraduate degree or master’s program (preferred). *Experience:* * 3–5 years in this role or similar, and/or in other areas. *Languages:* * English: Mandatory, intermediate/advanced level. *Soft Skills:* * Excellent coordination and communication skills at all levels, both in English and Spanish, with technical teams and other departments. * Strong organizational ability and results orientation. * Proactive mindset in identifying problems and seeking effective solutions. * Solid interpersonal skills across diverse technical and business profiles. * Ability to work effectively in a team. * Leadership and follow-up capabilities. **Why Join AXA Spain?** AXA Spain is one of AXA’s most significant Talent Hubs, with over 3,000 employees working on local and international projects. We are proud to have received multiple certifications, including Top Employer and Top LinkedIn Company, thanks to our development-oriented environment, diversity, and inclusion. We work for societal progress by protecting what matters. We create long-term sustainable value while safeguarding our customers, economy, environment, and society. Here, you can grow professionally, work flexibly, and become part of a team driving change and innovation. If you seek a place where you can truly make a difference, we welcome you to AXA Spain!