* Alabriga Hotel \& Home Suites * Sant Feliu de Guíxols (Girona) * * ### **Experience** No experience required * ### **Salary** Compensation not specified * + ### **Area \- Position** **Hospitality, Tourism** - Bellhop**Professionals, arts, and trades** - Concierge + ### **Category or Level** Employee + - ### **Vacancies** 1 - ### **Applicants** 0 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Ongoing selection process. ### **Responsibilities** Alàbriga Hotel \& Home Suites – Costa Brava Department: Front Office / Guest Experience Start Date: April/May 2026 until October 2026 At Alàbriga Hotel \& Home Suites, we are seeking to hire a Concierge for our Front Office team, with a clear guest orientation and experience in personalized service. The selected candidate will be responsible for ensuring an exceptional guest experience by managing requests, recommendations, and exclusive services, in line with luxury hotel standards. Additionally, they will contribute to departmental development by proposing new experiences and collaborations to enhance the hotel’s service offerings. Key Responsibilities • Welcome guests and deliver personalized service throughout their stay. • Manage reservations for restaurants, beach clubs, activities, excursions, and exclusive experiences. • Arrange transfers, taxis, private drivers, car rentals, and VIP services. • Coordinate special services such as boat charters, private tours, events, personalized shopping, or special requests. • Attend to and anticipate the needs of VIP guests with discretion and professionalism. • Resolve incidents and requests efficiently while maintaining a proactive attitude. • Keep local information (Costa Brava) and premium service provider details up to date. • Identify and propose new venues, activities, experiences, and exclusive services, contributing innovative ideas to enrich the guest experience. • Participate in building a network of high-quality service providers and strategic partnerships. • Coordinate with other hotel departments (Reception, F\&B, Housekeeping, Spa, etc.) to ensure seamless service delivery. • Adhere to internal hotel policies, quality standards, and confidentiality requirements. ### **Requirements** • Prior experience as a Concierge or in a similar role (Guest Relations; experience in 4\*/5\* hotels is highly valued). • Valid Spanish driver’s license (Class B). • High proficiency in Spanish and English. (Knowledge of additional languages is highly desirable, e.g., Russian). • In-depth knowledge of the region (Costa Brava) and tourism services. • Excellent communication skills, strong organizational ability, and attention to detail. • Knowledge of sales techniques and upselling. • Problem-solving profile, discretion, and strong service orientation. • Ability to create and develop new proposals and guest experiences. • Availability to work rotating shifts, weekends, and public holidays. ### **Offered** • Join a leading hotel on the Costa Brava. • A dynamic, professional environment within luxury hospitality. • Potential for continuity and professional development. • Salary according to collective agreement \+ commissions based on achievement and exceeding sales targets. • Accommodation available (with additional fee).
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
