Job Summary: We are looking for a Customer Service Intern to support the end-to-end management of customer experience and resolution of incidents in a dynamic environment. Key Highlights: 1. Training and development in a dynamic and international environment 2. A tutor who will guide you step by step 3. The protagonist of your own development Are you passionate about customer service and seeking your first opportunity to take a leap into the professional world? At Sprinter, we want to be that gateway to your future. Through our Internship Program, you’ll receive training and develop your skills in a dynamic, internationally oriented environment. By joining our team, you’ll become part of a continuous growth project: we’ll assign you a tutor who will guide you step by step and help you maximize your learning—you’ll be the protagonist of your own development! Within our Customer Service team, your role will be essential in supporting the end-to-end management of customer experience—from direct customer interaction to technical resolution of incidents. ### **What will you do on a daily basis?** * Provide customer service support via phone, email, chat, and social media, acting as an ambassador for our brands. * Track shipments, manage customer reviews, and handle warranty-related matters. * Incident Resolution: Identify and resolve issues related to web and multichannel orders, contacting stores to manage stock-related incidents. * Support store network in resolving operational matters with end customers. * Data Management: Update the Web customer database and collect data on complaints and inquiries to improve service quality. ### **What are we looking for?** * Vocational training at intermediate or higher level in Commerce and Marketing, Administration and Finance, Tourism, or related fields. * Fluent English at B2 level (no certification required!). * Prior customer service experience is highly valued! * Strong customer orientation and excellent communication skills. * Problem-solving ability and teamwork skills. ### **Position Details** * **Working Hours:** 20 hours per week. * **Work Modality:** On-site. * **Location:** Polígono Las Atalayas, Av. del Euro 2, Alicante. ### **What else do we offer?** * Paid internships. * Employee discount. * Sports facilities: Gym equipped with premium professional-grade equipment, football, basketball, and two paddle tennis courts. * Personalized development plan within an international environment. * Continuous training in both hard and soft skills. **About the Group:** We opened our first Sprinter store in Valencia in 1995 and since then have grown into the destination for those passionate about sport and sportswear. With over 200 physical stores and an online shop, we carry leading brands such as Nike, Adidas, Reebok, and Fila, as well as our own brands including Up, Silver, Doone, and Boriken, among others. As part of JD Group—the global leader in Sports, Street & Premium Fashion—we employ approximately 97,000 people across more than 4,850 stores spanning over 49 countries. We offer you the opportunity to build your career within this rapidly growing international group! At Sprinter, we foster a cooperative and mutually respectful environment, strongly committed to diversity and equal opportunities. All candidates will be considered regardless of gender identity, sexual orientation, ethnicity, religion, age, or disability status. Our selection processes follow a competency-based assessment model, and we value passion, eagerness to learn, and readiness to grow within an international environment. Are you interested? We’d love to meet you! If you believe this opportunity is right for you, apply today. *Due to the high volume of applications we receive for our openings, it takes time to review them all. If you do not hear from us within two\-three weeks after submitting your application, please consider that on this occasion we have decided to move forward with other candidates. Those meeting the criteria will be contacted by our Talent team. Thank you for your interest and time!*