HR LEADER

Description

Position Summary: Manages all aspects of Human Resources, fosters a positive workplace culture, and supports the leadership team in attracting, retaining, and developing talent. Key Highlights: 1. A caring culture where every talent feels part of a family. 2. Ongoing training programs and mobility opportunities. 3. An inclusive environment where diversity is not only respected but celebrated. Summary Join the Thompson Madrid team and embrace culture as your crown! Be captivated by a luxury lifestyle experience where everything makes sense—up close and from afar. **Who We Are** Thompson Madrid is the meeting point between Madrid’s culture, contemporary art, and luxury lifestyle. Here, we live our purpose: *“We care for people so they can be their best.”* This means we care for you so you can grow, learn, and give your best every day. Because at Thompson Madrid, people are at the heart of everything we do. We believe in the power of belonging and in building a culture of care, where every talent feels part of a family. Additionally, Hyatt has been named to the Fortune 100 Best Companies to Work For list for over 10 years—a reflection of our commitment to inclusion, wellbeing, and talent development. **Your Mission:** Manage all Human Resources functions within the hotel. You will also ensure compliance with Hyatt’s corporate policies and procedures, foster a positive workplace culture, and support the leadership team in attracting, retaining, and developing talent. **Responsibilities:** * Implement Hyatt-defined Human Resources policies and strategies at the hotel. * Provide strategic advisory support to the General Manager and leadership team to ensure alignment of HR practices with hotel objectives. * Analyze key KPIs—including turnover, absenteeism, and staff satisfaction—and develop strategies to improve outcomes. * Manage the full recruitment, selection, and hiring process for hotel talent, supported by the corporate team, ensuring adherence to Hyatt standards. * Design and implement strategies to attract qualified candidates and ensure effective onboarding of new employees. * Promote and maintain a positive work environment that fosters teamwork and employee engagement. * Manage labor relations, including conflict resolution and mediation between employees and supervisors. * Implement recognition programs and activities that reinforce Hyatt’s values and culture. * Coordinate and oversee training and development programs for teams, ensuring all employees receive appropriate technical, service, and leadership training. * Identify individual development needs and design career plans for key employees. * Ensure implementation of Hyatt’s corporate development programs. * Ensure compliance with all applicable local and international labor regulations, as well as Hyatt policies. * Prepare and supervise internal and external HR-related audits. * Manage cases related to occupational safety, workplace accidents, and workers’ compensation claims. * Oversee payroll administration, benefits, and incentive plans at the hotel, ensuring competitiveness and fairness. * Manage communication and enrollment processes for the employee benefits plan. * Supervise and ensure maintenance of employee files and records in accordance with corporate standards. Qualifications **Requirements:** * Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field. * Minimum 5 years of Human Resources experience, including at least 2 years in a managerial role within the hospitality industry. * Additional HR training (certifications, Master’s degree, etc.) is highly valued. * Practical knowledge of local and international labor regulations. * Advanced level of Spanish and English (spoken and written). * Advanced proficiency in HR software and management tools. * Excellent leadership, communication, and conflict-resolution skills. * Ability to work effectively in a dynamic, high-pressure environment. * Strategic thinking with data-driven decision-making capability. * Service orientation and focus on employee wellbeing. **And what can we offer you?** * We are proud to care for our team—and therefore offer benefits that truly make a difference. * Your development is our priority, which is why we provide ongoing training programs and mobility opportunities—internally, nationally, and internationally. * Enjoy complimentary nights at our hotels worldwide and experience Hyatt firsthand. * Because inclusion and respect are at our core, we proudly cultivate a workplace where diversity is not only respected but celebrated. We believe in equal opportunity and equity as foundational pillars of our culture. * Twice a year, we gather with our talent to celebrate having the best team. * Through our Hystar program, the team votes each semester for the star talent who inspires colleagues. * Because wellbeing is one of our core values, we care for you through Wellhub, physiotherapy, psychological support, and more. * You’ll enjoy a competitive benefits package designed to care for you and recognize your contributions—including exclusive discounts at our outlets and select nearby retailers. * We work to facilitate work-life balance for our employees, promoting initiatives that enable genuine equilibrium between professional life and personal wellbeing. **We welcome you:** We know many people only apply when they meet all the job requirements. If you feel inspired to advance your career—go for it! We’d love to consider your experience and explore how you could help us make Hyatt even better! *We are an equal opportunity employer. We do not discriminate on the basis of race, gender, sexual orientation, religion, disability, or any other protected characteristic. In line with Hyatt’s values, we put people at the center of everything we do, value diversity, and foster an inclusive environment where everyone can grow, contribute their talent, and feel respected.* \#CareConnectsUs \#Hyattcareers \#WorkatHyatt