Customer Service Representative

Description

Job Summary: Key responsibilities include customer service, incident resolution, invoice management, and inventory control, as well as Indoor Sales functions and Compliance regulatory adherence. Key Highlights: 1. Customer service and resolution of incidents in freight transportation. 2. Invoice management, cost calculation, and export inventory control. 3. Indoor Sales functions and compliance with Compliance regulations. **What You Can Expect** **: Responsibilities: Provide proper service to customers, correspondents, and branches. Resolve incidents. Manage disputed invoices and calculate unforeseen costs arising from transportation activities (cost forecasting). Control the export warehouse inventory. Include Indoor Sales functions (business opportunity identification). Carry out assigned Compliance controls and procedures. Collect evidence demonstrating the implementation and effectiveness of assigned Compliance controls and procedures. Tasks: Resolve customer or correspondent inquiries regarding freight transit (transit time or cargo status at national and international levels). Contact correspondents to identify causes of damage, exchanges, shortages, or overages in cargo for subsequent reorganization and service improvement. Manage incident reports for each freight shipment and forward them to the relevant department. Provide necessary information and documentation for claims processing. Contact customers and resolve disputed invoices due to volume, weight, or quantity of cargo. Negotiate prices and costs for services outside standard protocols or tariff rates. Review and monitor cargo dwell time in warehouses to prevent delays and forgotten cargo. Support the Key Account Customer Service and Pickup departments. Implement assigned Compliance procedures and controls. Periodically collect evidence of implementation and effectiveness of assigned Compliance controls and procedures. Requirements: Education: Higher Vocational Training Certificate (CFGS) in Transport and Logistics / International Trade. Basic Knowledge: English B2; French and German are advantageous. Specific Knowledge: Familiarity with GDP regulations. Experience: 2 years. **What You Bring:** RHENUS OVERLAND TRANSPORT SPAIN (including Aduanas Alié) is an equal opportunity employer. All individuals will be considered for employment without regard to race, color, religion, national origin, ancestry, citizenship, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable laws. Rhenus will make reasonable accommodations for known physical or mental limitations of a qualified applicant with a disability unless such accommodation would impose an undue hardship on the operation of our business.