Receptionist

Description

Job Summary: We are seeking reception staff for Alannia Neptuno (Pals, Girona) to manage reservations, serve domestic and international guests, and coordinate with other departments, ensuring a satisfactory guest experience. Key Responsibilities: 1. Customer service for domestic and international clients 2. Reservation management and check-in/out 3. Coordination with multiple departments At Alannia Resorts, a leading Spanish holiday and resort-camping chain, we seek to incorporate **reception staff** into our Alannia Neptuno (Pals, Girona) team at one of our establishments. **FIXED-TERM DISCONTINUOUS CONTRACT, SPLIT SHIFTS.** **Responsibilities:** * In-person, telephone, and email customer service for domestic and international clients. * Management of reservations, modifications, and cancellations via the campsite’s management system. * Guest check-in and check-out procedures. * Provision of information and advice regarding facilities, activities, services, and the surrounding tourist area. * Invoice processing and collection, deposits, and other contracted services. * Resolution of incidents and handling of complaints, ensuring a satisfactory customer experience. * Coordination with other departments (entertainment, maintenance, cleaning, food & beverage, and security). * Monitoring and updating occupancy records for plots, bungalows, and accommodations. * Sale and promotion of additional campsite services. * Administration and archiving of documentation and records. * Compliance with internal procedures and company quality standards. **Requirements:** * Minimum education: High school diploma, or medium/high-level vocational training in Tourism, Administration, or related fields. * Prior experience in reception, customer service, hospitality, or tourism (preferred). * **Intermediate-to-advanced level of Spanish and English. Other languages (French, German, Dutch, etc.) are valued.** * Proficiency in computer tools and reservation management software. * Strong communication skills and customer orientation. * Ability to work collaboratively and manage stressful situations. * Availability to work rotating shifts, weekends, and holidays. * Positive attitude, proactivity, and service-oriented mindset. Especially valued: * **Prior experience in campsites, resorts, or holiday establishments.** * **Familiarity with Property Management Systems (PMS) and online booking platforms.** * **Residence near the workplace.** * **Valid driver’s license and personal vehicle due to the campsite’s location.** Salary: €1,700.00–€1,800.00 per month Work Location: On-site employment