Customer Service Teleoperator

Description

DESCRIPTION Avos TECH, Prosegur's BPO division, recognized as **Best Place to Work** for its strong commitment to employee well-being, professional development, and an excellent working environment, is seeking to hire a **Telephone Customer Service Agent** to join a leading entity in the banking sector. If you are looking to join a company that values talent, capability, and teamwork—and wish to grow and surpass yourself within a leading, sector-specialized organization—this is your place! **What will be your mission?** As a Telephone Customer Service Agent, your role will be essential in ensuring customer satisfaction and operational efficiency. Your main responsibilities will include: Answering incoming and outgoing calls from the entity's customers. Managing databases according to previously established criteria. Participating in specific communication campaigns. Providing electronic support regarding products and services. **What do we offer at AVOS TECH (PROSEGUR)?** At AVOS TECH, we offer not just a job—but a career. We believe in the continuous development of our employees and in creating a positive, motivating work environment. **Location:** Immediate incorporation at our offices in Polígono Son Rossinyol, with the option for partial remote work. **Job Stability:** INDEFINITE CONTRACT. **Salary:** As per collective agreement, under the Teleoperator category (€1,428.30 gross/month for 39 weekly hours) \+ LANGUAGE ALLOWANCE **Professional Development:** Job stability, professional growth, and continuous training through Prosegur University. **39-hour weekly schedule:** Monday to Friday, with optional rotating Saturday shifts across the entire team (one Saturday per month). Shifts rotate among the following schedules: * Morning: 08:00\-16:00 * Intermediate: 10:00\-18:00 * Afternoon: 14:00\-22:00 ### **We look forward to welcoming you!** REQUIREMENTS **What are we looking for in you?** * Availability for immediate incorporation. * Experience in telephone or face-to-face customer service. * Proficiency in office tools, strong communication skills, and customer-oriented attitude. * Knowledge of additional languages (English, German, Catalan, etc.) is valued. * Knowledge of other languages is valued but not mandatory.