**Security Operator – Control Center** =============================================== Our electronic security division ADT has been securing possessions, assets, businesses and homes around the world for over a century, providing a range of advanced technology products as well as the best possible service to meet security needs. With our Alarm systems, a home or business becomes a calm and secure environment. We have been securing businesses and homes worldwide for over 150 years, offering a range of advanced security products and delivering the highest quality service to our customers. We provide monitored anti-intrusion alarms 24 hours a day, 7 days a week, using cutting-edge technology to protect what matters most. **What will your role be?** As a Security Operator, you will be responsible for receiving and verifying alarm signals from our connected customers. Additionally, you will comprehensively manage facility incidents, ensuring a high level of security and rapid response in any situation. 8-hour rotating shifts (7x3, 7x4) covering morning, afternoon and night. **What will be your responsibilities?** * Receiving and verifying alarm signals, both sequential and video-based, at the control center, maintaining accurate records of each incident. * Transmitting and centralizing alarms, effectively communicating with operational centers and intervention units of state security forces and agencies. * Performing remote video surveillance, monitoring video-monitored access points, conducting virtual patrols, and preparing detailed process reports for large areas and facilities. * Proactively coordinating and communicating with security personnel at monitored sites, ensuring efficient and effective responses to any situation. * Operational control of all security services. * Resolving incidents professionally, following guidelines set by the Private Security Law and established client procedures. **What profile do we need?** Minimum education: completion of compulsory secondary education (ESO) or equivalent academic qualification. Valid security guard license (TIP) is essential. Prior experience in telephone customer service, demonstrating effective communication skills. A criminal record certificate will be required. Experience in CCTV camera monitoring is desirable. Proactive, dynamic attitude, and someone accustomed to teamwork. **What do we offer?** Johnson Controls offers an attractive compensation package based on your qualifications and experience. You can enjoy a comprehensive benefits package including life and accident insurance, as well as the possibility to opt into Flexible Compensation. In addition to our competitive salary policy, job stability, continuous training, opportunities for professional development, and an excellent work environment are part of our employee benefits package. Working with us, you will become part of a global company that embraces diversity, rewards outstanding performance, and inspires people to achieve their best. In a constantly evolving environment, we will lay the foundation for you to build a professional path as unique as you are. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you—and so are we. **Who are we?** At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to enhancing security and comfort, we drive the outcomes that matter most. Committed to protecting the environment, we deliver on our promise across industries such as healthcare, education, data centers and manufacturing. With a global team of 105,000 experts across more than 150 countries and over 130 years of innovation, we are dedicated to fulfilling our customers’ missions. Our leading portfolio of building technologies and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Sensormatic Solutions, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®. For more information, visit www.johnsoncontrols.com This job posting has been written considering impartiality and non-discrimination based on gender, race, ideology or any other grounds. Specifically, it takes into account compliance with current legislation regarding gender equality between women and men (Law 3/2007). The company is committed to equal opportunities in accordance with its policies and codes of conduct. \#LI\-CG1