Manager Infrastructure Services

Description

Job Summary: We are seeking a Middleware Team Lead to lead teams, manage end-to-end enterprise service operations, and serve as the primary client contact. Key Highlights: 1. Lead middleware teams and manage enterprise service operations. 2. Ensure stability, SLA/KPI compliance, and continuous improvement of middleware platforms. 3. Coordinate with infrastructure, development, cloud, and DevOps teams. **Job Description:** We are seeking a **Middleware Team Lead** with strong technical expertise and client orientation, responsible for leading middleware teams and managing end\-to\-end service operations in enterprise environments. This role acts as the primary client contact, ensuring platform stability, SLA/KPI adherence, and continuous service improvement. ### **Responsibilities** * Lead a team of middleware engineers, assigning tasks and monitoring performance. * Manage middleware platform operations (WebSphere, WebLogic, JBoss, Tomcat, etc.) in critical environments. * Oversee incident, problem, and change management in accordance with ITIL best practices. * Ensure availability, performance, and security of production environments. * Manage client relationships and serve as the primary escalation point. * Monitor and report on SLA/KPIs, risks, and service improvement plans. * Coordinate with infrastructure, development, cloud, and DevOps teams to ensure efficient integrations. * Lead automation, optimization, and continuous improvement initiatives. * Participate in architectural decisions and technological evolution of the service. * Plan capacity and resources, and ensure contractual commitments are met. ### **Requirements** * Prior experience leading technical teams in middleware/integration environments. * Solid knowledge of application servers and middleware technologies (WebSphere, WebLogic, JBoss, Tomcat, Apache, MQ, etc.). * Experience in IT service management (ITIL: incident, problem, change management). * Experience in direct client interaction and operations management (SLA/KPI, reporting). * Knowledge of Linux/Unix and Windows environments. * Experience in integration architecture (REST, SOAP, APIs). * High level of English (international environment). ### **Nice to have** * Experience with cloud platforms (Azure, AWS) and containers (OpenShift, Kubernetes). * Knowledge of automation tools (Ansible, scripting). * Experience with monitoring and observability tools. * ITIL or similar certification. * Experience in managed services or enterprise accounts (outsourcing model). ### **Soft Skills** * Strong client and results orientation. * Leadership and team development capabilities. * Excellent communication and stakeholder management skills. * Proactivity and focus on continuous improvement. \#LI\-DNI At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in\-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**