**Pozuelo de Alarcón (Madrid)** \| **Hybrid model** **Permanent contract \| Full-time** **Reports to the CTO and collaborates directly with Product Management** **About SMARTFY** **SMARTFY** is a **fintech** founded in March 2024, headquartered in Madrid, dedicated to **financial optimization in the automotive and solar sectors**. Our digital platform connects dealers and banks through **smart APIs**, simplifying and optimizing customer financing. Using advanced algorithms, we help sales teams select the best financial option, maximizing dealer profitability and delivering an agile and efficient user experience. After consolidating our presence in Spain, we are currently in full **international expansion into Europe and LATAM**. **Role purpose** We are looking for a **Functional Support & QA Analyst** to provide functional and operational support for the **Smartfy** platform, helping manage incidents, validate new features, and contribute to continuous product improvement. This role combines **functional support**, **quality testing**, and **documentation**, offering a **clear career path toward Product Assistant or Junior Product Owner roles** in the medium term.* ️ **Main responsibilities** **Functional support and incident management (50–60%)*** Receive, analyze, and track incidents reported by users or partners. * Log and categorize incidents in ticketing tools (Jira, Trello, Asana). * Communicate with technical teams for resolution. * Assist in platform operational tasks (validations, closures, updates). * Prepare reports and monitor functional KPIs. **Functional testing and quality assurance (30–40%)*** Design and execute functional and regression tests (UAT). * Validate new features before deployment to production. * Collaborate in version control and releases. * Document test cases, workflows, and results. **Support to Product Management (10–20%)*** Write user stories and functional requirements. * Participate in backlog refinement and prioritization meetings. * Document product processes and workflows. * Gradual progression toward roadmap definition and prioritization tasks. **Requirements****Essential:*** 1–3 years of experience in **functional support**, **QA**, or **manual testing**. * Basic knowledge of **SQL**, **APIs**, and ticketing tools. * Ability to document technical and functional processes. * Professional level in **Spanish and English**. **Desirable:*** Knowledge or experience in **Product Ownership** or digital product management. * Interest in progressing toward **product roles**. * Previous experience in **fintechs**, startups, or technology environments. **Personal competencies*** Structured, methodical profile with high attention to detail. * Ability to communicate clearly with technical and business teams. * Technological curiosity and eagerness to learn about digital products. * Organizational and prioritization skills in dynamic environments. * Collaborative mindset and focus on continuous improvement. **Expected role progression*** **Within 3 months:** full mastery of incident management and functional testing cycles, active participation in documentation and backlog activities. * **Within 6 months:** progression toward **Product Assistant / Junior Product Owner**, with partial responsibility for specific modules or features. **What we offer*** Be part of a **growing fintech with international reach**. * **Direct learning** alongside the CTO and product team. * **Flexible and collaborative environment**, with a hybrid model (office in **Pozuelo de Alarcón**). * **Permanent contract** and real opportunities for professional development. * **Flexible working hours** and a culture of continuous improvement. Are you passionate about the fintech world and eager to advance your career in digital product? **Join Smartfy and grow with us.** Location (Hybrid)