Field Agent

Description

Job Summary: Manage client cases and conduct in-person visits to maximize recovery of overdue payments and achieve regional targets. Key Highlights: 1. International environment and supportive culture 2. End-to-end case management and client visits 3. Negotiation and resolution for debt recovery At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. **Mission and Objective** Comprehensively manage client cases within the assigned region, including case analysis and in-person visits to individuals or companies according to the type of collection, with the objective of maximizing recovery of overdue payments and contributing to achieving regional targets, reporting directly to the regional coordinator. **Main Responsibilities** **Planning and Preparation** * Analyze cases and plan in-person visits to individual clients or companies according to the type of collection. * Define debtor visit dates in accordance with your activity plan. **In-Person Visits and Field Activities** * Conduct in-person visits to debtors and to other individuals or companies from whom legally valid information about the primary debtor may be obtained. * Introduce yourself and identify yourself to the contact person as the authorized representative of the operation, and tailor the visit appropriately based on the current stage of the case and the actual situation. * Address debtor objections and guide them toward agreement on payment, amount, timing, method of payment, or appropriate actions in case of refusal. * Leave a visit notice if the contact person cannot be located, indicating various means for the debtor to contact the case manager. **Debtor Communication Management** * Receive debtor calls, identify the contact person, and verify contact details (ID number, reference, or other personal data). **Collection Management and Negotiation** * Manage various levers/payment proposals to resolve the case. * Execute collection activities in accordance with current operational procedures, ensuring proper compliance. **Recording and Follow-up** * Record case management outcomes following each visit, entering relevant comments into the designated system. **Working Hours:** Full-time **Location:** Balearic Islands **Requirements** * Degree in Law, Economics or related field (desirable). * Minimum 1 year of experience in similar positions. * Knowledge of legal and regulatory frameworks, internal recovery policies, and customer and recovery management systems. **Competencies** * Technical: Debt collection case management, case analysis, and handling of payment methods and settlement proposals. * Skills: Empathy and client orientation, effective communication, negotiation and persuasion, results orientation, resilience and pressure management, problem solving. Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!