CS Bundle

Description

Job Summary: We are seeking a Product Expert to analyze each client's needs, design customized solutions, build lasting relationships, and exceed ambitious goals. Key Highlights: 1. You will become an expert on our product 2. You will build lasting relationships 3. You will identify growth opportunities **About the Company** **Doctoralia** is the leading digital health platform in **Spain**, not only as a marketplace connecting patients with healthcare professionals but also as a software provider helping these professionals manage their practices efficiently. Through our platform and mobile app, users can search for professionals and private clinics, read reviews, check availability, and easily book appointments online. Since our integration into the Docplanner Group in 2017 — a multinational company present in over 13 markets and with global offices — we have achieved significant milestones. Backed by seven successful funding rounds from investors such as One Peak Partners and Goldman Sachs, and 10 strategic mergers and acquisitions, we are preparing for an exciting IPO within the next 2\-3 years. Docplanner, in turn, not only leads globally as the marketplace for doctors and patients but also stands out as a **B2B SaaS technology company**. We provide digital tools to healthcare professionals and clinics to optimize their work and enhance the patient experience. With over 3,000 passionate collaborators united by a clear mission: **helping people live longer, healthier lives.** In everything we do, we uphold our core values: **Think like an owner** **Learn and stay curious** **Focus on results** **Keep it simple and efficient** **Be respectful and radically honest** **Job Description** What will your responsibilities be? * **You will become an expert on our product**: You will master every aspect of our tool to maximize its potential for the benefit of clients. * **You will analyze each client’s unique situation**: You will use your insight to understand the specific challenges faced by each clinic. * **You will design customized solutions**: You will adapt our product to deliver solutions that increase clinic efficiency and revenue. * **You will build lasting relationships**: Your empathy and professionalism will be key to retaining clients and turning them into ambassadors for our product. * **You will resolve issues swiftly**: You will collaborate closely with the Support team to quickly resolve incidents. * **You will identify growth opportunities**: Your strategic vision will allow you to detect cross\-selling and upselling opportunities that benefit both clients and our company. * **You will exceed ambitious goals**: You will achieve and surpass targets related to activation, product usage, and NPS, elevating your client portfolio to new levels of success. * **You will be the voice of the customer**: You will gather valuable feedback to drive continuous improvement of our products and services. **Requirements** * If you are a **proactive, curious, and dynamic person who enjoys collaborating, learning from others**, and constantly seeking ways to improve. * **You have over 2 years of professional experience** in Customer Success, Customer Care, or Sales within digital environments, preferably in SaaS companies. * **You have experience working with CRMs** and digital customer management tools. * **You possess excellent communication, negotiation, and autonomy skills**, with the ability to convey value to end users and guide them in using the product. * **You are able to build trust and relationships** with specialists and leaders across various organizational levels. * **You have a strong results orientation and goal-driven mindset**, including KPIs, OKRs, service activation, and NPS. * **Bilingual proficiency in Spanish and Catalan**, with clear and effective communication skills. * **Prior experience in Call Centers and/or medical reception** will be valued, especially in customer-facing roles or appointment management. **Additional Information** **What will the process look like?** **Initial interview** with Doctoralia’s Talent team – 30 min. **Technical interview with Sonia** – (your manager for this role) \- 45 min. **Business Case**, (you’ll be given several hours to prepare in advance) \- 45 min. **Final interview** with Cyrill, Head of Customer Success Spain at Doctoralia. **Offer** **Why join our team?** * **Competitive salary aligned with your experience.** * **Private health insurance** with Adeslas. * **Wellhub membership** (so you’ll have no excuses to exercise). * **iFeel membership**, our emotional well-being tool. * A **birthday day off** (if you wish!) to spend with your loved ones! * Free language classes (**English, German, Italian, French, Portuguese**, etc.) * Office breakfasts, events, and above all, an incredible and dynamic environment where you can grow and feel supported. * Hybrid work model with **only 1 required in-office day per week**, at our **Barcelona offices (with sea views!)** * Last but not least: **an amazing team** ready to welcome and support you along the way \_ \_ \_ \_ \_ \_ \_ \_ \_ \_ \_ \_ Data Controller: DOCTORALIA INTERNET, S.L. Purpose: To manage job applications and contact candidates when suitable positions arise. Legal Basis: Legitimate interest. Recipients: The Data Controller and other companies within the DocPlanner Group, as well as external data processors, solely for the purposes indicated. Rights: Access, rectification, and erasure of your data, as well as other rights outlined in our privacy policy.