Waiter/Waitress

Description

We are seeking to hire a person for the position of **Waiter/Waitress**, responsible for delivering professional, approachable, and personalized service, ensuring an exceptional experience for guests and customers while maintaining the property’s quality and hospitality standards. The individual in this role will have a clearly customer-oriented focus, ensuring agile and attentive service, as well as proper coordination with the kitchen, bar, and rest of the team. Their primary objective will be to contribute to a memorable experience by attending to every detail during service. **What would your responsibilities be?** ***Service and Customer Experience*** * Greet and attend to guests and customers professionally, approachably, and personally. * Be knowledgeable about the food and beverage menu to provide advice and make recommendations. * Accurately and efficiently take and manage orders. * Serve food and beverages in accordance with established standards. * Anticipate customer needs and handle special requests. * Resolve service-related incidents professionally and with a solution-oriented attitude. ***Dining Room Operations*** * Prepare and organize the dining area before, during, and after service. * Ensure proper table setup, including tableware, glassware, and service materials. * Maintain order, cleanliness, and proper organization of the work area. * Coordinate effectively with the kitchen, bar, and other team members to ensure seamless service. * Correctly carry out established opening and closing procedures. ***Quality and Standards*** * Ensure compliance with the property’s service and hospitality standards. * Maintain a professional demeanor and personal appearance consistent with established standards. * Adhere to hygiene, food safety, and prevention protocols. * Know and correctly apply the restaurant’s operational procedures. * Contribute to maintaining a well-kept environment focused on customer experience. ***Commercial Management and Product Knowledge*** * Identify upselling opportunities and make recommendations naturally. * Maintain up-to-date knowledge of products, promotions, and available experiences. * Process orders and payments correctly according to established procedures. * Contribute to the proper control and use of restaurant materials and products. **What do we require from you?** ***Education*** * Education in Hospitality, Catering, or a related field. * Customer service-specific training is desirable. ***Experience*** * Prior experience as a Waiter/Waitress in hotels, restaurants, or other hospitality establishments. * Experience in luxury, lifestyle, or high-end catering environments is desirable. ***Languages*** * Advanced English and Spanish. * Additional languages are an asset. ***Key Competencies*** * Excellent customer orientation. * Approachable and professional communication. * Attention to detail. * Proactivity and solution-oriented attitude. * Teamwork ability. * Organization and priority management skills. * Ability to work in dynamic, high-volume environments.