On-site Videoconferencing Support Technician

Description

Job Summary: We are seeking a Videoconferencing Support Technician to manage and provide assistance for videoconferencing requests within a service dedicated to large enterprises. Key Highlights: 1. Join a leading company in its sector with continuous growth 2. Opportunity for training, continuous learning, and professional development 3. Excellent working environment Videoconferencing Support Technician We invite you to join our team! We are currently looking for a Videoconferencing Support Technician to work within a service dedicated to large enterprises. We invite you to join Grupo Sermicro, a reference company in ICT Solutions and Services that helps businesses deploy their business strategy through the efficient and innovative use of technology. **Requirements:** * Higher Vocational Training (FP Grado Superior) * At least 2 years of experience in similar roles * Knowledge of videoconferencing management and organization (CISCO, Teams, Skype, Google Meet...); experience with POLYCOM videoconferencing platforms is desirable. * Knowledge and experience managing Microsoft Teams Rooms Basic functionality * Knowledge and experience managing Microsoft Teams Rooms Pro functionality * Knowledge of H.323 and SIP protocols **Responsibilities:** * Managing videoconferencing requests * Providing personalized assistance to participants during videoconferences, both on-site and remotely. * Preparing and configuring required equipment in meeting rooms during the time slot selected by the requester. * Handling incidents occurring during videoconferences. * Performing other tasks associated with the service **Offered:** * Opportunity to work for a major, sector-leading company experiencing continuous growth * Training, continuous learning, and a professional career path focused on specialization and advancement * Positive working environment **Workplace:** Madrid Office hours: Monday to Friday support, CISCO, Teams, Skype, Google Meets