### **General information** **City:** Madrid **Country:** Spain **Creation Date:** 25\-Nov\-2025 **Employment Type:** Permanent **Employment Type:** Full time **Ref \#:** 1234572159 ### **Description \& Requirements** Surety Underwriting Assistant * Provides surety underwriting support and technical administrative assistance to underwriters, management, and other staff. * Performs tasks associated with bond issuance and/or agency change processing activities in Surety/corporate systems, and file maintenance. * Provides exceptional customer service and support to internal/external customers. Position may include responsibility to train other departmental staff; and research and resolve processing and bond reconciliation problems. * Job responsibilities * Responsible for detailed Surety bond/agency/processing transactions for one or more surety product lines or functional areas, which may align to a defined territory. May include; entering rates and new business, renewals, cancellations, endorsements, reinstatements, agency file set\-up, licensing/appointment processing, power\-of\-attorney issuance, and resolving reconciliation problems as necessary – monitor agent/broker payments, bond release and general bond management. * Successfully partners and works well with team members and others .Interacts with all underwriting personnel and/or staff as necessary to provide assistance in various underwriting and support functions, may include but is not limited to: Contract/Commercial Bond and bid requests, bid entry, bid results, regulatory and compliance requirements, and Work\-In\-Progress schedules. * Services and responds to internal and external customer needs providing an exceptional customer experience. Assists customers with inquiries, answer questions and follows up to ensure customer satisfaction. Informs Bond Manager/Underwriting Officer, and/or designee of issues as appropriate * Understands agency management workflow processes requests, which may include but is not limited to; commissions, licensing and appointment requirements and validation, regulatory and compliance criteria, and Power of Attorney/seals. Understands rating plans and how to apply rates upon registration, and may assist with rate scenario entry. * Retrieves information relative to the execution of various bond /agency related documents with attention to detail and accuracy. Applies critical thinking and technical knowledge of Surety operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results. * Performs general administrative office support duties which may include filing, mail, ordering supplies, payment of invoices, new\-hire logistic set\-up, procuring and set\-up new/replacement equipment (e.g. computer, phone, etc.), phone coverage, and mailbox monitoring. * May assist Finance with collections inquiries and billing and premium discrepancies. * Acts as a resource for workflows and processes, which may include processing transactions, reinsurance, assumed and ceded transactions May perform technical support within the office and assists in the resolution of problems in coordination with participates in User Acceptance Testing as assigned. * May mentor and/or train others to fulfill tasks within their job responsibilities and performance standards. * Reviews and reconciles reports as directed. * Performs additional duties/special projects as directed... * Performs bond /agency processing activities Preparation, Training and Experience * High school diploma or equivalent required. * Surety bond underwriting assistant experienced or related experience desired. Understanding of surety rating and processing functions preferred. * Excellent written and oral communication skills. Demonstrates ability to work well on a team and independently. * Exceptional customer service skills. Proven ability to organize personal work flow as well as the work flow of others. * Competent and proficient with computer software applications utilized by Surety. Exhibits high degree of independence and proficiency in bond processing/assigned task About Liberty Mutual Surety Liberty Mutual Global Surety, a business unit of Liberty Mutual Insurance, is the \#1 Surety in the United States and the largest globally. Conducting business worldwide through Liberty\-owned subsidiaries and fronting relationships, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service. Liberty Mutual Global Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 18 countries.