Job Summary: We are seeking a Level 2 Support Technician for a dynamic IT environment, resolving complex technical incidents and coordinating with other teams. Key Highlights: 1. Level 2 technical support in a corporate environment 2. Resolution of complex incidents 3. Teamwork and user orientation We are looking for a Level 2 Support Technician to join a dynamic IT environment, providing user support and resolving technically complex incidents at the second level of support. **Responsibilities** ---------- * Prior experience in Level 2 technical support or similar positions. * English proficiency at B2–C1 level. * Ability to conduct a technical interview in English (mandatory; it will be conducted in English). * User orientation, incident resolution, and teamwork. **Requirements** -------------- * Resolution of incidents escalated from Level 1. * Technical support to users in a corporate environment. * Diagnosis and resolution of system, application, and connectivity issues. * Documentation of incidents and procedures. * Coordination with other technical teams when necessary. If you have a strong command of English and experience in technical support, this is an excellent opportunity to further develop your career within a stable professional environment.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
