Summary: This role involves the development, design, implementation, and integration of solutions for escalated customer projects, including technical leadership and fault clearance. Highlights: 1. Lead technical aspects of customer projects from design to integration. 2. Handle complex service faults and cooperate with manufacturers. 3. Opportunity to contribute to a global organization. At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. **Overview:** Development and design of solutions for escalated customer projects, execution of services and maintenance tasks. **Responsibilities:** * + Design, implement, configure and integrate the solution into the customer environment. + Technical lead of the projects + Elaborate technical documentation for the projects + Handling of complex and difficult service faults + Fault clearance or forwarding to specialty departments + Interface to specialty departments of support areas at vendor + Design of technical solutions for fault clearance + Cooperation with manufacturers + Execute trainings, including creation of the required documents + Documentation of provided services. **Requirements:** * Technical proficiency in the technologies implied in the projects to be delivered * Mitel/Unify portfolio expertise * IT advanced knowledge **Additional Skills (Advantageous):** * Customer orientation * Analytical skills. * Oranizational ability For more information, visit Why Mitel or follow us on LinkedIn here. *Mitel is committed to achieving workforce diversity and creating an inclusive working environment.* *Diversity makes sense for us, for our customers and for our future. We value different**perspectives, skills and experiences, and welcome applications from all sections of the community.*