Department Head - Único Hotel Madrid 5

Description

At Único Madrid, we are seeking a **Department Head** with a strong operational leadership vocation and a passion for excellence in restaurant service. You will serve as the key reference figure for the Restaurant during your shift, ensuring at all times that a responsible person is present to supervise service, coordinate the team, and resolve any incidents—especially in the absence of the Maître. **Responsibilities:** * Lead restaurant service—the core of your responsibilities—overseeing sequence, timing, mise en place, and communication with the kitchen. * Provide operational support to other F\&B outlets (Breakfast, Bar, Room Service, and Events) whenever required by service demands. * Act as host: welcome guests, anticipate their needs, and provide special attention to VIP and regular guests. * Ensure compliance with SOPs and standards specific to a 5-star hotel. * Train, motivate, and provide feedback to the team, reinforcing product knowledge and procedural understanding. * Promote suggestive selling and upselling. * Collaborate on management tasks: occupancy forecasts, cash register closings, inventories, and shift reports. **What do we expect from you?** * Prior experience as Department Head, Restaurant Supervisor, Senior Waiter/Waitress, or a similar position. * Background in 4-/5-star hotels or high-end restaurants. * Strong restaurant and front-of-house service experience, with the ability to assume full operational responsibility without direct supervision. * Team leadership skills, autonomy, and decision-making capability. * Customer orientation, proactivity, and attention to detail. * Professional-level English (other languages are valued). * Availability and schedule flexibility, including weekends and holidays. **What do we offer?** * Permanent contract. * Incentives. * Full-time schedule. * Uniform and one meal per shift included. * Excellent working environment and team spirit. * Extensive continuous training programs. * Opportunities for career growth within the company. **ÚNICO: UNIQUE, EXTRAORDINARY, EXCELLENT.** Our purpose is to deliver exceptional service to our guests in outstanding hotels located in destinations such as Madrid, Mallorca, Costa Brava, Andalusia, and Northern Spain. We care for our guests, our team, our hotels, our communities, and our planet. This vision deserves to be real—every day and in every instance. We believe luxury should be understood as a blend of new experiences, the value of authenticity, and the pleasure of simplicity—all enhanced by sophistication, style, allure, and warmth. ÚNICO means unique; therefore, we offer our guests an incomparable experience—the gateway to a tailor-made world where each individual is distinct and special. Because this is the true meaning of luxury in contemporary hospitality. **OUR PEOPLE** We are passionate about what we do, and we recognize that results stem from the actions we repeat daily. Thus, every member of our team commits to cultivating an attitude of care and dedication. We encourage our teams to nurture this attitude and plant it across every aspect of their daily work—providing an equitable, fair, sustainable, ethical, and safe environment where they can develop their skills and grow. A continuous effort to uphold equal opportunity in all dimensions, and freedom—for and among—all members of our team. Discover more at unicohotels.com