Second-Level Support Technician specialized in Documentation and Automation

Description

At Gesein, we are seeking a **Second-Level Support Technician specialized in Documentation and Automation** to join a stable project within the ICT and User Support Centers (USCs) domain. **Responsibilities** ---------- Key Functions Technical documentation and standardization of procedures. Process automation using scripting, RPA, and AI applied to support. Monitoring, analysis, and control of ICT services. Metric extraction and analysis, report generation, and dashboard creation. Incident diagnosis, log analysis, and technical escalation. Knowledge transfer across different support levels. Participation in continuous improvement initiatives and change management. **Requirements** -------------- Requirements Minimum education: Higher Vocational Training (FP) degree in Web Application Development, Multiplatform Application Development, Network Systems Administration, or equivalent/superior qualification. Minimum 2 years of experience in: Technical documentation in ICT environments. Process automation, data exploitation, or natural language systems. Monitoring and analysis of ICT services in USCs. Metric extraction and reporting. RPA, scripting, or AI tools applied to support. Chatbot design, automatic incident classification, or predictive analysis. Incident diagnosis, log analysis, and technical documentation. Technical knowledge in: Windows and Linux (intermediate/advanced level). Oracle, MySQL, and PostgreSQL databases. TCP/IP networks, routing, and load balancing. J2EE environments (Tomcat, JBoss) and .NET. SOAP and XML web services. PowerShell, Bash, and/or Python. ITIL and ISO 20000 training and knowledge. Desirable Experience in digital administration environments, electronic signature, and electronic data interchange. Knowledge of communications, servers, and data centers (CPD). Experience in continuous improvement processes and change management. Join Seidor Gesein as a Second-Level Support Technician. Advance your career in IT automation and documentation with a leading consultancy. Accelerate your future with us!