Risk and Fraud Technician

Description

At **Grupo Orenes**, a leading company in the entertainment, hospitality, and gaming sectors, we continuously seek top professionals to join our team. This time, we are looking for a **Risk and Fraud Technician** to strengthen our security and prevention measures across all our business areas. **Main responsibilities:** * Review and process withdrawal requests within the expected customer service level agreements to detect potential irregularities. * Verify that all documentation submitted by customers is correct. * Respond to escalations from the online Customer Success team regarding payment-related questions or possible fraud indicators. * Initiate necessary investigations into user accounts and identities to mitigate losses to our business unit. We are seeking proactive candidates with strong analytical skills and a firm commitment to corporate integrity and security. **Requirements:** * A Higher Vocational Training qualification in Business Administration is desirable. * Demonstrable experience of at least one year in similar roles, preferably within the gaming, entertainment, or financial services sectors. * Strong analytical skills and attention to detail. * Knowledge of data analysis tools and specialized fraud detection software. * Ability to work effectively both independently and as part of a team. * Excellent proficiency with computer systems and the Microsoft Office suite. * Intermediate level of English and/or Portuguese (B2), both written and spoken. Availability: * Weekend and holiday availability is mandatory. **We offer:** * Immediate integration into a dynamic and continuously evolving team. * Permanent contract following a successful probationary period. * Temporary contract to cover an IT sick leave. * Competitive salary commensurate with the candidate’s experience and skills. * Genuine opportunities for professional development and career growth within the company. * Continuous training to ensure excellence in job performance. * An inclusive, diverse, and equality-focused work environment. At **Grupo Orenes**, we foster a workplace based on respect, diversity, and inclusion. All applications will be treated impartially and in accordance with our non-discrimination policies, evaluating solely the candidate’s capabilities, achievements, and professional experience. We encourage you to join our team and contribute to the security and growth of our company.