**Job Posting: Reception Assistant** We are seeking a **Reception Assistant** to join our team, serving as the first point of contact for our establishment and a key pillar in shaping our guests’ experience. The selected candidate will be responsible for ensuring friendly, efficient, and professional service throughout the guest’s entire stay. **Main Responsibilities** * **Guest Service:** Greet guests, process check-ins, issue room keys, and provide information about hotel services and points of interest. * **Reservation Management:** Handle reservations, cancellations, and room availability using computerized systems. * **Check-in and Check-out:** Verify guest details, manage arrivals and departures, process payments, and issue invoices. * **Incident Resolution:** Address complaints, handle special requests, and coordinate with other departments (housekeeping, maintenance) to resolve issues promptly. * **Tourist Information:** Recommend local activities, restaurants, and attractions. * **Multichannel Communication:** Respond to telephone calls, in-person inquiries, and emails. **Requirements and Skills** * Excellent **communication skills**, with courteous and professional interpersonal conduct. * Strong **customer orientation** and ability to anticipate guest needs. * Strong **organizational skills and multitasking ability** in dynamic environments. * **Empathy, patience, and conflict resolution skills**. * Familiarity with **hotel property management systems (PMS)**. * Knowledge of **foreign languages**, especially English, is an advantage. * Prior experience in reception or customer service (preferred). **What We Offer** * Opportunity to join a professional and dynamic team. * A positive and supportive work environment. * Compensation commensurate with the candidate’s experience and qualifications. Employment Type: Part-time Salary: €800.00–€1,600.00 per month Expected Hours: 24 hours per week Benefits: * Flexible working hours Work Location: On-site