At Carrefour, we are a team of people passionate about our customers, always eager to learn and innovate. If you want to join a dynamic company in a sector with great development potential—offering you professional and personal growth opportunities—we would love the chance to meet you. What are we looking for? An On-Site Support Manager ensures user workstation operability by resolving hardware, network, access, and device incidents, and guarantees secure and efficient onboarding and offboarding processes. They also manage technological inventory, coordinate escalation of complex incidents, and maintain necessary technical documentation to ensure a stable, agile service aligned with business needs. Their objective is to ensure operational continuity, improve user experience, and reinforce system stability. Your main responsibilities: SLA monitoring with vendors and service indicator tracking. Liaison with business units to prioritize incidents and propose improvements. Coordination with IT teams to ensure stability, problem management, and knowledge transfer. Supervision of compliance with internal procedures and ethical standards. Management of internal and external teams, capability development, and goal tracking. Financial management of the domain: contracts, RFPs, budgets, and purchase orders. Proposal of automations and productivity improvements in support processes. Definition of new KPIs and optimization of monitoring to reduce alerts and anticipate incidents. Review of tasks requested by product teams, proposing automations or new functionalities based on impact. We would love to meet you if you have: Education: Computer Engineering degree. Experience: Minimum 5 years in advanced technical support. Languages: English at C level; French is a plus. Technical knowledge: Retail environments, hardware, networks and communications, server administration, corporate devices, VPN, LAN/Wi-Fi, and POS equipment management. * Permanent contract. * Competitive salary. * 8% discount for you and up to six additional people at our stores. * Well-being programs: * Carrefour Life (sports activities and events, exclusive discounts and benefits). * Carrefour Flexible (flexible compensation for health insurance, childcare, transportation, etc.). * Continuous training * Professional development We value all interested applications. If you are selected to move forward in the process, we will contact you to provide further details about the position and learn more about your profile. At Carrefour, we champion an inclusive workplace where anyone—regardless of gender, sexual orientation, gender identity and/or expression, beliefs, ideologies, origin, abilities, or other factors—can fully realize their potential.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
