N2 Mobile Access Support Technician

Description

Job Summary: Handling N2 escalations on the operator's mobile access network, resolving issues, and assigning tickets. Key Highlights: 1. Growth and professional development opportunities at Capgemini Engineering. 2. Extensive training offerings and the chance to make a difference. 3. An inclusive work environment with equality policies. Madrid N2 Mobile Access Support Technician Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world’s most innovative companies unlock their potential and contribute to a better future. From autonomous vehicles to life-saving robots, our digital technology and software experts think beyond convention, delivering unique R\+D and engineering services across all industries. Join the team and advance your career at a company offering growth opportunities, where you can make a difference and no two days are ever the same. What will you do on this project? * Handle N1 escalations on the operator's mobile access network, comprising base station equipment for 2G, 3G, LTE..., and various vendors deployed in outdoor sites. * Assign incident tickets requiring escalation to other technical departments. * Resolve technical-level service provisioning issues. * Provide 8x5 support without availability guarantees. Your Profile: * Radio * Knowledge of 3G, 4G LTE, and 5G (Node B, BSC, RNC, and eNode B) * Fundamental RF parameters * Basic RAN architecture: o RU/AAU, DU, CU (5G) o RRU/BBU (LTE) * Use of OSS/NMS tools (per operator/vendor). * IP/backhaul network * IP connectivity, basic routing, VLAN, QoS. * Diagnosis of latency, jitter, and packet loss. * Basic transport verification toward the RAN. * Tools * OSS/NMS consoles for monitoring. * KPI analysis tools. * Ticketing systems and SLA management. We value all applications. We offer an extensive range of training—both in-person and online—including certifications. Even if you don’t meet 100% of the desired qualifications, we’d love to meet you! Holding a disability certificate is considered favorably within our inclusion and diversity policy. Our commitment to inclusion and equal opportunity is reflected in our Equality Plan and Code of Ethics, which guarantee professional development for all employees and ensure equal opportunity in hiring—free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance. What will you enjoy about working here? We offer a comprehensive portfolio of Development and Work-Life Balance initiatives, including but not limited to: * Continuous learning: access to platforms such as Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and Education First for language learning (English, French, German, etc.) * Flexible Compensation Plan (health insurance, transportation, training, meal card or food allowance, childcare, etc.) * Life and Accident Insurance * 24 vacation days \+ 2 personal days \+ December 24 and 31 \+ option to purchase up to 7 additional vacation days per year. Why Capgemini? Capgemini is a global leader in transforming and managing clients’ businesses by harnessing the full power of technology. Guided by our purpose—to create an inclusive and sustainable future through technology and the people who build it—we are a responsible and diverse company, an international leader in IT and engineering services, with over 360\.000 professionals across more than 50 countries. With a strong 55-year heritage and deep industry expertise, clients trust Capgemini to address their full business needs—from strategy and design to operations—powered by the fast-evolving worlds of cloud, data, AI, connectivity, software, platforms, and digital engineering. In 2022, the Group reported global revenues of €22 billion. \#LI\-MR26 Ref. code 400483\-es\_ES Posted on 26 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Madrid Business unit Engineering and R&D Services Brand Capgemini Engineering Professional communities Products \& Systems Engineering