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Job Summary: We are seeking a multilingual technical support technician (Portuguese, Spanish, English) to resolve incidents and address technological requests, collaborate on change management, and develop IT skills. Key Highlights: 1. Multilingual technical support (Portuguese, Spanish, English) 2. Opportunity for development and acquisition of IT experience 3. Teamwork and strong customer orientation We are looking for a person to provide multilingual technical support to users. The primary objective will be to resolve incidents and address technological requests, using Portuguese, Spanish, and English to ensure smooth communication. Queries will be managed via telephone, chat, and email, always ensuring professional treatment and a satisfactory user experience. Tasks will include logging and tracking incidents using ITSM tools, applying methodologies such as ITIL to ensure effectiveness. In addition to resolving initial issues, the role will involve collaboration with other functions within the IT department, including change management and resolution of more complex incidents. Teamwork capability and strong customer orientation will be highly valued, with an ongoing focus on identifying optimal solutions. This is an opportunity to gain experience and develop skills in the information technology sector. Basic knowledge of IT environments is required, and prior experience in similar roles will be considered. Advanced proficiency in Portuguese, Spanish, and English is required. Strong customer orientation, ability to work in a team, and basic knowledge of IT environments are desirable. Prior experience in Service Desk or IT support roles, familiarity with ITSM tools, Active Directory, remote connectivity, ITIL or technical certifications, and professional training in Systems Administration or related fields will be considered. No specific entry-level qualification is required.
