LEVEL 1 SUPPORT TECHNICIAN

Description

Job Summary: We are seeking a Level 1 Support Technician to grow within a dynamic, excellence-oriented technological environment, providing first-level support and enhancing the user experience. Key Highlights: 1. Develop a career in cybersecurity with advanced technology. 2. Participation in national and international projects. 3. Continuous training and professional development. DESCRIPTION Would you like to build your career at a leading **cybersecurity** company, working with cutting-edge technology and contributing to high-impact projects? At S2 GRUPO, we design and develop some of the country's most **advanced tools for threat detection and incident management**, backed by a strong commitment to **R\+D\+i**. We continue expanding and are looking to hire a **Level 1 Support Technician** eager to evolve in a technological, dynamic, and excellence-driven environment. ### **Your Responsibilities** * Provide **first-level technical support to users**, resolving incidents and requests. * Manage incidents. * Escalate incidents to higher levels when necessary, ensuring follow-up and resolution. * Collaborate with technical teams on the **continuous improvement of support services**. * Ensure an **agile, efficient, and high-quality user experience**. ### **What We Look For In You** * Experience in **user technical support (N1\)**. * Knowledge of **Windows operating systems**. * Experience in **installation and configuration of end-user devices**. * English proficiency sufficient for professional environments. * Proactive attitude, responsibility, and user orientation. * Teamwork capability and eagerness to learn. ### **What We Offer** * Permanent contract with a leading cybersecurity company. * Participation in **national and international projects**. * **Continuous training** and professional development. * Private health insurance and **flexible compensation**. * A collaborative, dynamic environment undergoing constant technological evolution. If you want to take the next step in your IT career and join a team where technology and cybersecurity go hand in hand, **we want to meet you**.