Level 1 Application Support Technician At CAS Training, a leading company with over 20 years of experience in technological consulting, outsourcing, and specialized training, we are seeking to hire a Level 1 Application Support Technician focused on functional and technical application support. This is not a systems or network technician position, nor does it involve development. However, candidates with a background in software development—or familiarity with it—will be preferred, as this facilitates analysis and understanding of internal workflows. Minimum Requirements * 2–3 years of professional experience * Prior experience in application support * Knowledge of log analysis and review * Familiarity with HOST environments **Desirable Requirements:** * Experience working in development environments or foundational programming knowledge * Experience with tools such as Dynatrace, Kibana, and Postman **Responsibilities:** * Incident analysis and diagnosis * Escalation and tracking of cases to the appropriate team, ensuring SLA compliance (response/escalation on the same day) * Log review using Dynatrace and Kibana * Reviewing HOST outputs for TRX results or re-executing JCL in case of errors * Executing tests or validations using Postman * Continuous collaboration with various support and development teams **What We Offer:** * The opportunity to join a dynamic, highly skilled team within a rapidly expanding company * Participation in innovative, cutting-edge projects for top-tier clients across diverse market sectors * Long-term projects, professional stability, and career progression * Indefinite-term employment contract * Free access to CAS Training’s annual training catalog * Competitive salary commensurate with candidate experience and qualifications **Work Modality:** Hybrid in Madrid (1 day on-site, 4 days remote) Level 1, Support, HOST