IT Support Technician (Helpdesk)

Description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem\-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you're a collaborator who wants to help transform how businesses operate globally, get in touch \- we'd love to discuss how Ebury can accelerate your career so you can shape the future. **IT Support Technician (Helpdesk)** **Ebury Office in León \- Hybrid: 4 days in the office, 1 day remote work per week** The Service Desk department is responsible for supporting and maintaining the company's IT systems, as well as delivering efficient desktop support to all business users. The department handles the swift and effective resolution of any IT-related issues, covering a broad range of inquiries — from configuring an email account to diagnosing systems — and continuously improving and developing the internal IT infrastructure. **The Role** The technician will deliver effective IT support across all areas of the business. They will be responsible for supporting and maintaining the network infrastructure, including telephony and desktop operating systems, as well as general maintenance of all IT-related hardware and software. This role offers exposure to a wide variety of cloud-based infrastructures, as well as technology-related projects and activities. Travel to other Ebury offices worldwide will be required, sometimes at short notice. ##### **What You’ll Do** * Diagnose and resolve technical issues on Windows, Chrome, Mac, and Linux devices. * Provide local and remote desktop support to over 2,000 users across 51 offices worldwide. * Configure and prepare new laptops and desktop computers. * Assist with employee onboarding and offboarding processes in alignment with HR and IT procedures. * Deliver technology training to internal end users. * Manage and execute internal user relocations (workstation moves). * Create purchase requests for IT hardware and software. * Carry out small- to medium-sized IT projects as assigned. ##### **Other Responsibilities** * Prepare documentation when required. * Provide assistance and support to colleagues on IT-related matters. * Ensure a consistently high level of service and support is delivered to all internal and external users at all times. ##### **What You’ll Need** * Advanced knowledge of Windows, Linux, macOS, and Chrome OS operating systems. * Intermediate knowledge of networking and cloud technologies. * Google Workspace applications and products. * MS Office. * **Fluency in written and spoken English.** ##### **Desirable Experience** * ITIL. ##### **Why Ebury?** * **Competitive starting salary:** With a discretionary annual bonus that genuinely rewards your performance from day one. * **Dedicated mentorship:** Learn directly from experienced managers who are invested in your success. * **Cutting-edge technology:** Leverage state-of-the-art, custom-built tools and systems designed to maximize your productivity. * **Clear and accelerated professional progression:** Defined career paths toward leadership and specialist roles within Ebury. * **Dynamic and collaborative culture:** Work in an environment where teamwork and personal growth are prioritized. * **Generous benefits package:** Access to competitive, location-adapted benefits, typically including health insurance and social benefits. * **Central office location:** A fantastic location with excellent transport links. **Ready to launch your career at a global FinTech?** Click "Apply Today" and discover your potential at Ebury! \#L1\-JG1 **About us** Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast\-growing leader in fintech. Today, we bring together 1,800\+ Eburians across nearly 70 cities and we're always looking to add to our team. At the heart of our offering is a proprietary platform, purpose\-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.