IT Support Engineer

Description

### **Job Title** IT Support Engineer### **Job Description** **JOB MISSION** Provide assistance for incidents, changes, and other requests arising from Vanderlande's industrial automation installations at customer sites, and additionally participate in improvements, preventive maintenance, and other service offerings. **AREAS OF ACTIVITY AND RESPONSIBILITIES** **Incident Management** Provide specialized technical support for incidents and problems occurring at installations. Manage and track incidents and problems: coordinate actions with partners and other Vanderlande technical support teams, and report to the customer. Provide technical and managerial leadership in one or more technological specialties, serving as the team’s reference point for advanced problem analysis, improvement management, consulting for design, training for other team members and customers, documentation of know-how, etc. **Other Services** * Conduct preventive maintenance visits, both on-site and remotely. * Deliver training courses for customers and for colleagues at the Service Desk. * Participate in the development of new tools and products to improve diagnostics of installations, etc. * Identify value-creation opportunities for the customer and business opportunities for Vanderlande (e.g., process improvements, system performance and availability enhancements, spare parts management, etc.) during maintenance visits or other customer interactions. Participate in the execution and management of such initiatives. **JOB REQUIREMENTS** * Technical Engineering degree or Higher Education degree in Computer Science, Telecommunications, or equivalent. * Minimum 2 years’ experience in customer technical support, preferably within the industrial automation industry — advantageous. * Experience working with SQL Server/Oracle databases. * Experience with IT hardware (physical and VMware-virtualized servers, managed switches, disk storage arrays, etc.). * Experience in .Net and Angular software development or inspection — advantageous. **WE OFFER:** * Hybrid workplace (onboarding on-site, then minimum 2 days/week in the office) * Training Plans * Flexible compensation plan