Change your job, change your workplace, change your future... We build the future with the essence of excellence: **Your Talent, Our Technology,** an unstoppable team at the forefront of the digital world, inspired by the harmony and innovation of Japanese culture. Our motto is **\#Imagine.Change** Imagine a place where **your ideas** are not only welcome but are the driving force behind **our evolution**. At our company, we invite you to be the architect of your own success, exploring innovative projects and constantly challenging your limits, with a value proposition centered around **Workplace** (Communication Services, IT Services, Printing Services) and **Process Digitalization** (IT Consulting, Application Integration, Hyperautomation), all within a framework of **Hybrid Infrastructure** (Datacenter, Cloud, Storage, Backup) **\#LetPeopleSucceed** It's not just a job, it's an adventure of **continuous discovery and learning**. Here, every day is an **opportunity to learn** something new, **collaborate with the best** and be part of something truly extraordinary. Moreover, in our work culture, **diversity and inclusion** are fundamental pillars. We value unique voices and celebrate the richness they bring to our team. Together, we are building an environment where everyone thrives. What you will be doing As a **Helpdesk Engineer** within the **Digital Workplace** team, your mission will be to provide support to one of our clients by resolving incidents and requests related to the workstation. Your responsibilities will include: * Resolving incidents (first and second level) or escalating incidents/queries received based on complexity level or responsible area, acting as the first point of contact for users and providing support to first-level technicians in Europe and LATAM. * Managing user accounts (Domain, Accounts, passwords, VPN, ...) * Providing office software support to users, either on-site or remotely. * Performing security tasks (disk backups, recovery of information files) handling sensitive files under LOPD regulations, antivirus, etc.). * Performing comprehensive hardware maintenance at first/second level (computers, switches, routers, ..) * Monitoring network and infrastructure monitoring platforms and early warning systems. * Comprehensive hardware and software maintenance (creation, deletion, modification, configuration) at Headquarters\-Spain. * Managing the Microsoft 365 tenant (Admin, Exchange, Teams, SharePoint, Intune) * Participating in Service Desk area projects. * Maximizing the availability of computer equipment. * Minimizing response times for incidents raised by different users, ensuring a high degree of user satisfaction. * Implementing new applications and projects on schedule. * Writing, editing and reviewing training manuals for new and updated computer programs and equipment. Documentation of processes and protocols. You will ideally have * Vocational training at intermediate or advanced level, preferably in IT. * Languages: Spanish and English * Experience: At least 3 years of experience in similar roles. * Involvement and commitment * Customer orientation * Teamwork Communication * Flexibility * Proactivity * Learning ability In return for your commitment, you can expect * Professional growth: Joining a stable team, sharing experiences and best practices with high-performing colleagues in a collaborative environment. Of course, we offer an indefinite contract, as well as a tailored training and career development plan according to your expectations. * Excellent working environment: We love celebrating our successes like a big family. Don't miss our Christmas parties, Summer Party, and other social and sports events. We even have a band and DJ who always energize us with great music! * Flexible compensation: With Ricoh Flex, you can adapt your compensation to your needs. Access benefits such as training, health, transportation, restaurants, childcare and more, plus enjoy discounts through our Ricoh Club. FUNCTION### **ITS** LOCATION### **Valencia** CONTRACT TYPE### **Plantilla RICOH** CLOSING DATE### **22\-Oct\-2025**