Field Service Technician - Barcelona

Description

**Title: Field Service Technician I** **Location: Barcelona** **JOB SUMMARY AND KEY RESPONSIBILITIES** * Perform maintenance, installation, and repair of equipment within an assigned territory to ensure customer operational continuity and high levels of customer satisfaction. * May be required to work outside the assigned area based on project needs, to cover for other technicians, and during periods of peak demand. * Own customer issues or incidents until resolution, ensuring customer satisfaction and adherence to agreed Service Level Agreements (SLAs). * Diagnose, repair, and replace components on any equipment supported by NCR Voyix, including but not limited to Point-of-Sale (POS) systems, self-service kiosks, servers and other office equipment, portable terminals, and associated peripherals. * Install new equipment or upgrade existing equipment per the Statement of Work (SOW). * Assist with site preparation, including cabling, equipment setup, and equipment testing; may also perform necessary modular changes and unit replacements. * Subject to required training and certification, which may include working at heights (e.g., ladders, aerial lifts) and/or using portable power tools. * The Field Service Technician addresses all customer concerns or issues by resolving them directly or escalating them appropriately to the assigned associate, team member, Territory Manager, or Control Tower. * Build working relationships with customers and develop informal communication channels with the local customer account. * Represent NCR Voyix in a manner that positively reflects the company’s image and reputation. * Perform periodic preventive maintenance on assigned products; diagnose problems, perform repairs, and replace components or modules. * Responsible for all NCR Voyix assets used in delivering customer service (e.g., tools, software, vehicles, documentation, intellectual property), or as otherwise assigned by management. * Maintain appropriate inventory of spare parts, along with accurate recordkeeping and inventory tracking. * Accurately and promptly report service calls and activities, as well as other required reports; track and report all expenses incurred while delivering services, including telephone, private vehicle, and/or public transportation costs. * Capture detailed customer asset information and other necessary data to support billing or collections activities. * May require extended travel, transportation, and lifting of parts of varying weights (up to 50 lbs. or 25 kg); may require bending/crouching, walking/standing/sitting for extended periods. * Participate in the Shift Pattern for the operational area — this may include weekend and evening work as determined by Customer Coverage and SLA requirements. * May be required to participate in night shifts where 12x7 customer support is needed; additional compensation may apply per country guidelines; occasional night work may also be required to support implementation projects. * Work toward routinely achieving established Key Performance Indicators (KPIs) to ensure high customer satisfaction, superior quality outcomes, cost awareness and control, and safe operations as top priorities. **BASIC QUALIFICATIONS** * Valid driver’s license required. * High school diploma or equivalent in years of related experience. * Basic computer skills, including Windows OS navigation and basic familiarity with Microsoft Office suite. * Experience in PC hardware maintenance and support. Works well with minimal supervision; strong problem-solving skills; ability to quickly acquire new skills; ability to work under pressure; ability to meet deadlines and produce high-quality work. * Excellent interpersonal and customer relationship skills required. * High level of mechanical/electrical aptitude; experience in computer hardware (desktops, servers, peripherals), routers, networks, switches, and hubs required. * High level of personal integrity; supports and promotes teamwork and cooperative effort. * Must be able to work a flexible schedule, including nights, weekends, overtime, flexible shifts, and emergency calls. **JOB REQUIREMENTS** * Must be authorized to operate a motorized vehicle within their jurisdiction and agree to periodic, controlled review of telematics (GPS) data for driving behavior risk analysis while performing work for the company in a company-provided vehicle (where applicable). **PREFERRED QUALIFICATIONS** * Associate degree/certifications in a technology-related field preferred. * Prior experience with NCR equipment or similar systems is advantageous. * Recognized qualification in Electronics or IT preferred. * Experience in POS terminal maintenance or installation; proven PC hardware experience may be considered if POS experience is limited. * Possession of Occupational Health and Safety (OHS) certification (PRL), 20 or 60 hours.