**Location:** GT **\#job\-location.job\-location\-inline { display:** inline; } **Branch:** Majadas Zona 11 **Company:** Grupo Q Guatemala S.A. Grupo Q is a leading company in the automotive sector, providing automotive solutions and representing a total of 16 world-renowned vehicle brands in Central America, responsible for the distribution and marketing of new and used vehicles. All our showrooms and workshops operate with proper certification to ensure service meeting the highest global standards. Primary Function Ensure timely delivery of information and resolution of inquiries from internal and external customers based on corporate policies and procedures, aiming to meet the Customer Service standards established by the company. Responsibilities * Advise customers visiting the facilities to address their needs and guarantee their satisfaction. * Report visits from dissatisfied customers to the Customer Service Supervisor or management so they can resolve their issues or concerns. * Inform customers about the benefits offered by the company to encourage purchase of its products. * Register customers’ personal information to contact them and ensure resolution of their inquiries and sales processes. * Assign a Sales Advisor to each customer visiting the branch according to their specific needs, to provide timely information about the company’s products. * Receive and manage the distribution of information originating from other company branches and external institutions, ensuring its delivery to the appropriate personnel. Experience 1 year of experience in customer service, receptionist, or secretary roles Education High school diploma (graduated) Languages English **Reading level:** Basic **Writing level:** Basic **Speaking level:** Basic Knowledge Customer service, Microsoft Office, switchboard operation, knowledge and handling of office equipment Skills Negotiation, communication Competencies (EC) Customer Focus (INI) Initiative and Information Seeking (OL) Results Orientation (ING) Integrity (IMP) Impact and Influence (PC) Conceptual Thinking (ADS) Attention to Detail and Follow-up (ACF) Self-confidence (TE) Teamwork (PNE) Business and Strategic Perspective (CaD) Understanding Others Serving You with Passion is our driving force Grupo Q is a company that lives its values, and this is our main reason for conducting transparent selection processes, considering all qualified applications without discrimination. **Employment segment:** CAD, Drafting, Engineering
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
